HiMedia Laboratories Private Limited is an Indian-origin Bioscience company headquartered in Mumbai, along with offices and warehouses in Europe and the USA. Established 48 years ago, the company develops, manufactures, and sells bioscience-based products in more than 150 countries. With more than 30,000 SKUs it has successfully diversified into products related to animal cell culture, plant tissue culture, molecular biology, agro-industry, lab chemicals, lab aids, etc. Its new wing, Higronics Division, provides a one-stop solution for hydroponics-based projects to supply and manage soil testing machines in rural India through a VLE model.

Presently, the world is on the verge of a digital revolution, and so it is the appropriate time to connect the agricultural landform with wireless technology to introduce and accommodate digital connectivity with farmers.

• Lack of Bluetooth-enabled tabs to be mounted on soil testing machines to process data 
• Absence of a reliable solution ensuring the tabs were used for work purposes only
• Poor post-sales support and limited service centres in remote and  rural areas
• High-investment tabs, short warranties and interrupted product lifecycle hampering ROIs 
• As their projects are in rural areas, they need very robust Post-Sales Support and availability of Service Centres.

• Samsung deployed 7000 units of customised Tab A7 Lite mounted on soil testing machines 
• 3 years of licensed Knox Configure Dyanmic (KCD) black listed all irrelevant apps and featured company boot logo as well as wallpapers on tabs, ensuring the tabs remain customised devices 
• Enterprise Technical Support and a wide service network, covering 90%+ pin codes of India, ensured smooth onboarding and post-sales experience 
• Samsung Care+ for Business provided an extended warranty and uninterrupted product lifecycle along with OS upgrades

Remotely configured, Bluetooth-enabled tabs tailored right out of the box, created the ideal business tool for HiMedia. Automatically deployed apps ensured a frictionless setup and user experience. It easily collected processed data, and produced soil health cards, pushing it on government portals and to farmers in SMS and PDF formats. A comprehensive mapping of service centres covered HiMedia with extensive post-sales support even in remote areas. Samsung Care+ for Business ensured peace of mind and uninterrupted workflow for the company.