Terms and Conditions


Issue Description Process
Order Cancellation Orders on https://www.samsung.com/in/ can only be cancelled before they are packaged for shipping.

You can cancel your order online by using our online order search. If your order is eligible for cancellation, a cancel button will be available, click this button to cancel your order.

Visit https://www.samsung.com/in/web/store/1001/my-orders/ to lookup your order.

Customer should contact their issuer bank if the order cancelled was placed on EMI. Any interest or Closure fees assessed on EMI cancellation will not be borne by Samsung or Savex.
Damaged or product not as described on our website
Mobiles, Tablets and Wearables

  • Report the issue on https://www.samsung.com/in/support/email/online-shop within 24 hours of delivery with clear images of the product and its outer and inner packaging.

  • Replacement or refund will be subject to the result of due investigation conducted through the logistics partners.

  • Product will be re-shipped to you subject to authenticity of your claim and its availability, within 10 working days of approval of your claim.

  • In case of non-availability of the product, refund will be initiated within 10 working days of approval of your claim for damage.

  • It may take up to 21 days for the refund credit to reflect in your account after initiated by Savex Technologies Pvt Ltd.

  • Incident will not qualify for a replacement or refund if it is established that the product was damaged post-delivery to the customer. In such cases Customer will be informed by Samsung Shop or Savex Technologies Pvt Ltd about the investigation results within 10 working days.


Memory & Storage

Contact Samsung Service at 1800-40-7267864 (Press Online Option-3).

OR

You can reach us at https://www.samsung.com/in/support/email/online-shop.

Consumer Electronics and Household appliances

  • Please open the packaging only in the presence of the Samsung installation engineer and in case product found damaged/faulty, contact Samsung Service at 1800-40-7267864 (Press Online Option-3).

  • In order to be eligible for damaged/missing/product not as described claims, the installation by Samsung engineer needs to be scheduled and done within 72 hours of the delivery

  • Un-boxing of product in the absence of installation representative or without consent of Samsung will result in refusal of claims for damaged product.

  • In case of proven damage, please ask Samsung installation engineer to replace the damaged part as per process.

  • In case the product needs to be returned due to damage:

    • Inform customer care and share images of the damaged parts @ https://www.samsung.com/in/support/email/online-shop within 48 hours of Samsung' engineers visit.

    • Samsung reserves the right to inspect the product and verify fault on return.

    • Upon confirmation of return pickup by Samsung, repack and keep the product ready for return pickup.
Defective Product received Mobiles, Tablets and Wearables

  • In case the product is not working upon box opening or within 14 Days from the date of Phone Activation, visit Samsung Authorized Service Centre with the product, in original brand box, all inbox accessories and invoice. (Service Center locator- https://www.samsung.com/in/support/servicelocation/)

  • The Samsung service Centre will check the product to your satisfaction. Post assessment, the product may be certified as DOA (Dead on Arrival) in compliance with Samsung's DOA terms* and warranty policy. ( Warranty policy: https://www.samsung.com/in/support/warranty/)

  • If the product is certified by the Service Centre as DOA, replacement will be re-shipped to Customer subject to product availability within 10 working days of certifying DOA.

  • In case of stock unavailability of the product, a refund will be initiated within 10 working days of certifying the DOA. It may take up to 21 days for refund credit to reflect into your account after the refund is initiated by Savex Technologies.


*Additional Terms

- Only functional defects will be covered.
- Network/Software related defects not covered.
- Box, Handset and all original accessories should be available.
- No sign of damage, tampering, water log or user defects.
- Feature related problem not covered which are not in Specifications.
- Defect must be re-produced in Service Centre.
- DOA shall be not applicable for any defect in accessory.


Memory & Storage

Contact Samsung Service at 1800-40-7267864 (Press Online Option-3).

OR

You can reach us at https://www.samsung.com/in/support/email/online-shop.


Consumer Electronics and Household appliances

  • If the product is defective/malfunctions or does not function as per claims, then customer needs to contact Samsung Service at 1800-40-7267864 (Press Option-1).
Product not delivered as per delivery confirmation message




Damaged Product Received or Product delivered not as per order/described on our website/App

Mobiles, Tablets and Wearables

  • Please inspect the device before using the device. Please do not activate (via SIM or Wi-Fi) or start using the device in case of any external damage/defect. Once the device has been activated/used, external damage/defect claims will not qualify for a return.
  • In case of any damage/mismatch, initiate a request within 48 hours of product delivery from Samsung.com or Shop App Orders section describing the issue and upload supporting images.. Images should clearly show the Product Model Code, IMEI/Serial number, Brand Box and Outer packaging.
  • Your claim will be approved subject to its authenticity within 7 days. Upon confirmation of claim approval by Samsung, keep the product ready for return pickup. Please return the product in its original packaging with all inbox accessories provided.
  • Order will be refunded post successful reverse pick up.

Consumer Electronics and Household appliances

  • Please open the packaging only in the presence of the Samsung installation Engineer. Installation request can be raised by calling 1800-5-7267864.
  • In order to be eligible for damaged/missing/product not as described claims, the installation must be done by Samsung engineer within 72 hours of product delivery.
  • In case of any damage/mismatch, initiate a return within 24 hours of product installation from your Samsung.com or Shop App Orders section describing the issue and upload supporting images of the product and service engineer report (Clearly mentioning the issue). Images should clearly show the Product Model Code, Serial number, Brand Box and Outer packaging. Also tell the engineer to re-pack the product once the required photos are clicked
  • Un-boxing of product in the absence of installation representative or without consent of Samsung will result in refusal of claims for damaged product. Also external damage/defect claims will be not accepted if you starts using a product.
  • Your claim will be approved subject to its authenticity within 7 days. Upon confirmation of claim approval by Samsung, keep the product ready for return pickup. Please return the product in its original packaging with all inbox accessories provided.
  • Order will be refunded post successful reverse pick up.
Technical Defect in the product

Mobiles, Tablets and Wearables

  • In case the product is not working upon box opening or within 14 Days from the date of Phone Activation, please initiate a return request Samsung.com Orders section describing the issue.
  • Further, please visit Samsung Authorized Service Centre with the product, in original brand box, all inbox accessories and invoice. (Service Center locator- www.samsung.com/in/support/servicelocation/)
  • The Samsung service Centre will check the product to your satisfaction. Post assessment, the product may be certified as DOA (Dead on Arrival) in compliance with Samsung's DOA terms* and warranty policy.
  • Warranty policy: www.samsung.com/in/support/warranty
  • If the product is certified by the Service Centre as DOA, your return request will be approved and reverse pickup will be arranged within 7 days. Please do not break or open the DOA seal once packed and affixed by Samsung Authorized Service Centre.
  • Order will be refunded post successful reverse pick up.

* Additional Terms

  • Only functional defects will be covered.
  • Network/Software related defects not covered.
  • Box, Handset and all original accessories should be available.
  • No sign of damage, tampering, water log or user defects.
  • Feature related problem not covered which are not in Specifications.
  • Defect must be re-produced in Service Centre.
  • DOA shall be not applicable for any defect in accessory.
  • DOA shall not be applicable on products purchased from Refurbished Sale.

Consumer Electronics and Household appliances

  • Please open the packaging only in the presence of the Samsung installation Engineer. Installation request can be raised by calling 1800-5-7267864.
  • In order to be eligible for defective product claims, the installation must be done by Samsung service center engineer.
  • In case of such product performance issues, initiate a request within 28 days of invoicing from your Samsung.com Orders section describing the issue and upload supporting images of the product and service center report. Images should clearly show the Product Model Code, Serial number, Brand Box and Outer packaging. Also tell the engineer to re-pack the product once the required photos are clicked.
  • A Samsung Service Center representative will be assigned to your case and will further assist you with product repairs.