Samsung never asks for payments via WhatsApp, UPI, payment link or any other medium apart from Samsung.com or Samsung Shop App.
Samsung never asks for payments via WhatsApp, UPI, payment link or any other medium apart from Samsung.com or Samsung Shop App.
Contact us
Family Mall/EPDS (Post Order Support) Employee Priority Support Desk & Escalation Matrix
Reach us at
Support Desk Level Channel Contact Info Remarks
L1 Employee Phone Support 1800-3000-8282
  • 24/7 Support
  • Employee to skip the queue ~ zero wait time
  • Handling by Premium agents
Live-Chat Click here
  • 24/7 Support
WhatsApp Click here
Web-Form Click here
  • Employee can submit the query and upload relevant documents online
  • Response TAT 8-12 Working Hours
Support Desk
Level - L1
Channel Contact Info Remarks
Employee Phone Support 1800-3000-8282
  • 24/7 Support
  • Employee to skip the queue ~ zero wait time
  • Handling by Premium agents
Live-Chat Click here
  • 24/7 Support
WhatsApp Click here
Web-Form Click here
  • Employee can submit the query and upload relevant documents online
  • Response TAT 8-12 Working Hours
Still Facing issue?
Escalation Matrix Level Channel Contact Info Remarks
L2 Employee Escalation Desk Grievance.eStore@Samsung.com
  • Send email with Sub: "Employee Order" +Ticket ID (Provided by L1 Support desk)
  • Sr level person will review and get back within 8-12 Business hours
L3 Employee Escalation Manager Ms Neha Dhingra neha.dhingra@samsung.com
  • Send email with Sub: “Employee Escalation” + Ticket ID (Provided by L1 Support desk)
Escalation Matrix
Level - L2
Channel Contact Info Remarks
Employee Escalation Desk Grievance.eStore@Samsung.com
  • Send email with Sub: "Employee Order" +Ticket ID (Provided by L1 Support desk)
  • Sr level person will review and get back within 8-12 Business hours
Level - L3
Channel Contact Info Remarks
Employee Escalation Manager Ms Neha Dhingra neha.dhingra@samsung.com
  • Send email with Sub: “Employee Escalation” + Ticket ID (Provided by L1 Support desk)

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