Order

Purchase

Q. How do I place an order?Click to Expand
A.

Shopping at Samsung.com is easy and secure. Placing an online order requires just a few steps:
 
 
• A - Select an item you would like to purchase, and then click the Buy Now button from either the quick view or product detail page.
• You can then choose to continue shopping or go directly to Checkout.
• Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the Checkout steps.
• You will receive an email confirming your order that includes your order number. 
 
If you need assistance on chat, please initiate a live chat by clicking.

Q. What should I do if I'm having trouble placing an order?Click to Expand
A.

For any technical difficulties you are experiencing with your website, please call us toll-free at 1800 40 SAMSUNG or initiate a Live Chat.

Q. What should I do if I cannot complete the checkout process?Click to Expand
A.

If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security check.
Please call us toll-free at 1800 40 SAMSUNG, or initiate a Live Chat.

Q. Can you help me place an order?Click to Expand
A.

If you need a Pre Sales Rep to help you through the payment process initiate a Live Chat.

Q. How quickly will my order be processed?Click to Expand
A.

You can check the delivery timelines against each product by entering your pin code on the Product Page.
 
Please note that on occasion, such as during holiday rush and large sale events, there may be a slight delay in processing time. Your business is important to us, and we make every effort to process your order as quickly as possible. 

Q. How do I check my order status?Click to Expand
A.

If you have a Samsung.com account, you can sign in to check your Order Status.
Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using this information.

Q. How do I cancel an order?Click to Expand
A.

Orders on Samsung.com can be cancelled before they are packaged for shipping.
 
You can easily cancel your order online by using our online order search in the Track My Order section. If your order is eligible for cancellation, a cancel button will be available, click this button to cancel your order.

Q. How do I know shopping on Samsung.com is secure?Click to Expand
A.

Samsung takes your security seriously. We implement many layers of safeguards to protect your security and privacy. Our site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All transmissions that include personally identifiable information are protected using the industry standard SSL (secure socket layer) protocol encryption technology to protect against information loss and assure a secure and trusted experience. In addition, we utilize other physical and contractual practices and policies to safeguard your information. However, it is important to know that no online data transmission can be guaranteed to be 100% secure.
 
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure. For complete information on our security measures, please refer to our Privacy Policy.