Troubleshooting for General Problems in Samsung Microwave Oven(MC28M6055C).

Last Update Date : Oct 25. 2018
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Problem Cause Action
The buttons cannot be pressed properly. Foreign matter may be caught between the buttons. Remove the foreign matter and try again.
For touch models: Moisture is on the exterior. Wipe the moisture from the exterior.
Child lock is activated. Deactivate Child lock.
The time is not displayed. The Eco (power-saving) function is set. Turn off the Eco function.
The oven does not work. Power is not supplied. Make sure power is supplied.
The door is open. Close the door and try again.
The door open safety mechanisms are covered in foreign matter. Remove the foreign matter and try again.
The oven stops while in operation. The user has opened the door to turnfood over. After turning over the food, press the START/+30s button again to start operation.
The power turns off during operation. The oven has been cooking for an extended period of time. After cooking for an extended period of time, let the oven cool.
The cooling fan is not working. Listen for the sound of the cooling fan.
Trying to operate the oven without foodinside. Put food in the oven.
There is not sufficient ventilation spacefor the oven. There are intake/exhaust outlets on the front and rear of the oven for ventilation. Keep the gaps specified in the product installation guide.
Several power plugs are being used in the same socket. Designate only one socket to be used for the oven.
There is a popping sound during operation, and the oven doesn't work. Cooking sealed food or using a container with a lid may causes popping sounds. Do not use sealed containers as they may burst during cooking due to expansion of the contents.
The oven exterior is too hot during operation. There is not sufficient ventilation space for the oven. There are intake/exhaust outlets on the front and rear of the oven for ventilation. Keep the gaps specified in the product installation guide.
Objects are on top of the oven. Remove all objects on the top of the oven.
The door cannot be opened properly. Food residue is stuck between the door and oven interior. Clean the oven and then open the door.
Heating including the Warm function does not work properly. The oven may not work, too much food is being cooked, or improper cookware is being used. Put one cup of water in a microwave-safe container and run the microwave for 1-2 minutes to check whether the water is heated. Reduce the amount of food and start the function again. Use a cooking container with a flat bottom.
The thaw function does not work. Too much food is being cooked. Reduce the amount of food and start the function again.
The interior light is dim or does not turn on. The door has been left open for a long time. The interior light may automatically turn off when the Eco function operates. Close and reopen the door or press the STOP/ECO button.
The interior light is covered by foreign matter. Clean the inside of the oven and check again.
A beeping sound occurs during cooking. If the Auto Cook function is being used, this beeping sound means it's time to turn over the food during thawing. After turning over the food, press the START/+30s button again to restart operation.
The oven is not level. The oven is installed on an uneven surface. Make sure the oven is installed on flat, stable surface.
There are sparks during cooking. Metal containers are used during the oven/thawing functions. Do not use metal containers.
When power is connected, the oven immediately starts to work. The door is not properly closed. Close the door and check again.
There is electricity coming from the oven. The power or power socket is not properly grounded. Make sure the power and power socket are properly grounded.
1. Water drips. 2. Steam emits through a door crack. 3. Water remains in the oven. There may be water or steam in some cases depending on the food. This is not an oven malfunction. Let the oven cool and then wipe with a dry dish towel.
The brightness inside the oven varies. Brightness changes depending on power output changes according to function. Power output changes during cooking are not malfunctions. This is not an oven malfunction.
Cooking is finished, but the cooling fan is still running. To ventilate the oven, the cooling fan continues to run for about 3 minutes after cooking is complete. This is not an oven malfunction.
Microwave diaplays "Filter" message Filter should be cleaned or replaced. The Filter should be cleaned or replaced once every four months. When it is time to clean or replace the filter, the microwave diaplays "Filter" message to remind you to clean or replace the filter. To remove the message, touch the number 0 when the microwave is in standby mode, or access Options.

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CLICK HERE for information Check Code in Samsung Microwave Oven (MC28M6055C).
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