Why is there no water from dispenser?

Last Update Date : Mar 21. 2018

[Overview]

● Check if there is no water supply from source.

● Check for damage in water tube.

 

[Related Symptom]

Water leaks from Freezer compartment (Go to step 4 below.)

● No Ice Production (No water comes into ice tray.)

● Over Cooling in Fridge Compartment.

 

[Cause]

● Bad Water Connection ( Bad Plumbing, Water line kink, Bad Tube fitting connection.)

● Bad Water valve

● Water tank frozen

 

[Solution]

The failure of a water dispenser is usually caused by one of the following conditions:

● You have air in your water line.

● Your refrigerator water line is not turned on.

● Your water filter cartridge needs to be replaced.

● Tube fitting at the bottom (RSG* Model) is installed wrong.

● Water tank inside of fridge compartment is frozen.

 

Procedures for correcting these conditions and getting your water dispenser working again are listed below:

a). Air in the water line

To clear air out of your water line, press the water dispenser lever for one or two minutes. You need to flush the water system to remove air (bubble) inside of water line. Air can go into water line due to bad water connection.

                                     To clear air out of your water line, press the water dispenser lever for one or two minutes. 

b). Turning on the water line

To turn on the water line, follow these steps:

● Carefully pull the refrigerator away from the wall.

● Locate the water connection on the back of the refrigerator.

● Trace the line to where it connects to your house water supply.

● Find the small shut off valve at the connection.

● Open the valve and turn the water line on.

 

c). Check the water filter

If the water filter is not installed correctly it can block the flow of water to the dispenser. The water filter is located in one of two places in your refrigerator:

In the upper right of your refrigerator at the back.

Behind the vegetable bin.

 

To change the water filter, follow these steps:

● Make sure that the water line connected to your refrigerator is turned off at the point where the refrigerator water line connects to your house water supply.

● If your water filter holder is located in the upper right of your refrigerator, remove the top glass shelf from your refrigerator.

● If your water filter holder is located behind the vegetable bin, remove the vegetable bin from your refrigerator.

● Remove the old water filter by turning it counter clockwise 90 degrees until the Unlock symbol on the filter lines up with Water Filter mark on the filter holder. The Unlock symbol looks like an open padlock. Apply slow, steady pressure when you turn the water filter. The turning will be difficult.

● Put the water filter into the water filter holder so that the Unlock symbol on the water filter lines up with the Water Filter mark on the filter holder.

                                                     Put the water filter into the water filter holder. 

● Turn the water filter counter clockwise 90 degrees until the Lock symbol on the water filter lines up with the Water Filter mark on the filter holder. The Lock symbol looks like a closed padlock.

Note: If the arrow and padlock line are not lined up, water will not flow to the dispenser.

                                                           If the arrow and padlock line are not lined up, water will not flow to the dispenser

    Note: Apply slow, steady pressure when you turn the filter. The turning will be difficult. This ensures a tight seal. Turn on the water line. Check for leaks.

d). Check Tube Fitting at the bottom of Freezer door (It is only for RSG* Model)

If Tube fittings are connected to wrong line,

● When you press ice lever, water will come out from water dispenser.

● When you press water lever, water will be coming into ice tray which is inside of freezer compartment and it seems to customer that there is water leakage from freezer compartment.

 

                        Tube fittings are connected to right line. 

     

                            Tube fittings are connected to wrong line. 

e). Check the water tank

Lower Drawer of fridge compartment is freezing,

● If the temperature is below 0 degree, food stored inside will be frozen.

● Water tank located at the back of Lower drawer is possibly frozen.

● No Water (In this case, you need service from Engineer)                 

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