Why 'Water filter' is leaking?

[Overview]

If your water filter is leaking, it may be installed incorrectly. To check for and fix an incorrectly installed water filter, follow these steps.

[Solution]

● Shut off the refrigerator water line at the point where the line attaches to the house water source.

● Your water filter can be in one of two places, in the upper right side of your refrigerator or behind the vegetable bin.   

● If it is in the upper right side of your refrigerator, remove the upper glass shelf from the refrigerator so you may get to the filter easily.

● If it is behind the vegetable bin, remove the vegetable bin.

● Examine the water filter to see if the LOCK indicator mark on the filter is aligned with the indicator mark on the filter cover.

Note: The LOCK indicator mark looks like a closed padlock.

● If the LOCK indicator mark on the filter is not aligned with the indicator mark on the filter cover, turn the filter clockwise until the marks are aligned.

● Turn on the water line. Check for leaks.

● If there are no leaks, put the shelf or vegetable bin back into the refrigerator.

● If there is still a leak, please click on the "Create Online Service Request" button to initiate the service process.

[Important Reminders]

If you need to arrange for a service appointment, leave the water turned off. Your refrigerator will keep your food fresh and cold with the water turned off, but will not dispense water or make ice cubes.