Warranty Information

For peace of mind we offer a manufacturer’s warranty on all our products.
If you need to claim against the warranty, please contact us and we’ll guide you through the process.
Below you’ll find an overview of what’s covered in your warranty, links to register your products and your current registered products.
We recommend registering your product with us, so that we can help you as quickly and efficiently as possible.

Warranty Information

INR (₹)

MOBILE PHONE

MOBILE PHONE

Product

AE

(Accessory Exchange)

L1

No Parts

used

L2

Parts used

L3

Component 

Level Repair

HHP

₹40

₹200

₹350

₹350

AUDIO VIDEO

AUDIO VIDEO

Product

Category

Carry in (₹)

On-Site (₹)

CTV*

CRT TV 35.56cm (14") to 53.34cm(21")

240

300

CTV*

CRT TV 73.66cm (29") to 80cm (32")

400

500

CTV*

LCD TV up to 66.04cm (26")

320

400

CTV*

LCD TV 68.58cm (27") to 99.06cm (39")

480

600

CTV*

LCT TV >=100cm (40")

800

1000

CTV*

Plasma Display Panel TV (PDP)

750

1000

CTV*

LED TV up to 99.06cm (39")

480

600

CTV*

LED TV  >=100cm (40")

800

1000

CTV*

LED TV >=55"

960

1200

CTV*

LED>=85"

1200

1500

Audio

Yepp

150

-

Audio

Audio System

240

300

Audio

Home Theatre

400

500

DSC

Digital Still Camera

400

-

Digital Media

DVD/Blu-Ray

200

200

Digital Media

Camcorder

400

-

HOME APPLIANCES

HOME APPLIANCES

Product

Category

Carry in (₹)

On-Site (₹)

Refrigerator

REF DC & FF (up to 399L)

320

400

Refrigerator

REF FF (400L to 499L)

400

500

Refrigerator

REF FF (>500L)

440

550

Washing Machine

Semi Automatic

280

350

Washing Machine

Fully Auto - Top Loading

360

450

Washing Machine

Fully Auto - Front Loading

400

500

Air Conditioner

Window Type

280

350

Air Conditioner

Split Type & Inverter

440

550

Air Conditioner

Package Type/Multi Split

560

700

Microwave Oven

All categories

240

300

Dishwasher

Dishwasher

320

400

  1. Air Purifier

Air Purifier

280

350

IT

IT

Product

Category

Carry in (₹)

On-Site (₹)

Colour Monitors* &

TFT LCD Monitors*

35.56cm (14") & 38.10cm (15")

240

300

Colour Monitors* &

TFT LCD Monitors*

43.18cm (17") & 48.26cm (19")

320

400

Colour Monitors* &

TFT LCD Monitors*

Above 48.27cm (19")

400

500

Note PC

All Models

600

750

Above mentioned labour charges are applicable w.e.f. 01-09-2018.  Taxes as applicable will be charged extra. 

*Screen size to be measured diagonally. ** Rework Kit cost will vary model by model. 

Terms & Conditions:

1. Transportation charges are extra for pick-up and drop of the product from and to the customer premises. 

2. Gas charging charges are over and above and applicable for both Carry-In and On-Site services.  These charges shall be inclusive of consumables used in gas charging. For On-Site service transportation charges may apply. 
3. In case after the Service Centre has inspected the product for service but subsequently customer does not wish to get the service done, in such case an inspection fee of  ₹250 will be charged (in case of mobile phone, inspection fee will be ₹150) and the product will be returned without repair.  If non removable battery phone is opened for inspection/cleaning, charges would be ₹350+Rework Kit cost. **

4. There will be limited period warranty on any repair carried out in case the same part fails again depending on the part. In order to avail the warranty, customer shall be required to produce the customer service record or invoice of the repair of the said product. 

5. Service charges of ₹250 shall be charged for inspection and delivery of Remote controls, shelves of Refrigerators or any such accessories along with the accessory cost. 

6. In void warranty cases, the Out of Warranty labour charges as mentioned in this chart shall apply. 

7. The charges mentioned in this labour chart are applicable only for the products sold by Samsung Authorized Dealers in India

8. Samsung reserves the right to alter/change the labour charges at any point of time without prior notice. 

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Call

1 800 40 72678641 800 40 SAMSUNG

(Toll Free) For Use By Customers In India Only
24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only
8AM - 10PM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

(Toll Free) For Use By Customers In Sri Lanka Only
8AM - 6.30PM / Mon ~ Sat

+977 16600172667 (For NTC customers only)+977 9801572667

(Toll Free) For Use By Customers In Nepal Only
8AM - 8PM / 7 Days a week

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* For any printer related enquiries, please visit the HP website .

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