How to fix apps keep crashing and freezing

Last Update date : Aug 25. 2021

 Attention : If even after following the procedures below, your problem is not resolved, please contact us via    WhatsApp

or     live chat  so that we can quickly diagnose your device and help you in the best possible way.

It is very annoying when you are using your favorite app and it suddenly stops and you are directed back to the home screen. This usually occurs when your Wi-Fi or cellular data is slow or unstable, and apps tend to malfunction. Another reason for Android apps crashing problem is the lack of storage space in your device. This occurs when you overload your device's internal memory with heavy apps as well. 

A 'Google forced closed' error is appearing

 

A 'Google forced closed' error may appear on Galaxy devices due to an issue with Google's server. Google has already taken action to resolve this issue, however, if you have received this error message you should clear Google's data on your device.

1. Open the Settings app

2. Tap Apps

3. Tap Google

4. Tap Storage

5. Tap Clear all data

If you still receive the error message after clearing the data, please force stop the Google app.

1. Open the Settings app

2. Tap Apps

3. Tap Google

4. Tap Force stop

Update your system software

 

Before you try out below recommendations as to your solution, be sure to check if your device's software is updated with latest version. Please check how to update your mobile device's software in following order. 

 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.

 

Find out more about Software updates on Mobile Phone

Optimize internet connection

An app crashing occurs when your internet connection is slow or unstable. In this case, optimizing your network's strength usually works. If the problem persists, try below steps in order. 

 

Step 1. Switch off your mobile data/Wi-Fi router for about a few minutes. 

Step 2. Turn off your device and Restart it again. 

Step 3. Switch on mobile data or turn on the router and connect to Wi-Fi.

Step 4. Try using another network connection if the App still crashes and does not run. 

 

If the problem still persists, you may change the settings to solve the problem as suggested below. 

1. Clear App data and cache

This method resolves the Android Apps crashing issue by wiping off unnecessary App data stored in your device. Follow step by step instructions given below to clear unwanted App data and cache.

 

Step 1. Go to Settings and select Apps.

Step 2. From the list of Apps that appears, select an issued app. 

Step 3. Tap Storage > Clear data or Clear cache

How to clear App data and cache
2. Free up space on device storage

Running out of storage space on your Android device is very common because we end up saving numerous files, which occupy a lot of the device's memory. You may delete data such as rarely used apps and unnecessary documents to create space in the device's internal memory for important apps to function smoothly. 

 

To check:

Step 1. Go to Settings > Apps.

Step 2. Tap on More options (three vertical dots) on upper right corner > Sort by > Size.

More options to sort by size

To delete

Step 1. Go to Settings > Apps.

Step 2. Select an issued app.

Step 3. Tap Uninstall to free up storage space.

3. Reinstall the App

Improper App installation may also cause Android Apps crashing problem. You must download the App from the Google Play Store and use it only after it is successfully and completely installed on your device. In case your Apps stop abruptly, delete or uninstall the App from your device and install it back carefully after a few minutes. 

Step 1. To uninstall Apps on Android device, go to Settings > Apps

Step 2. Select an issued app > tap on Uninstall

Step 3. Go to Google Play Store and reinstall the App again. 

How to uninstall in Google Play Store
4. Test your device in Safe Mode

To find out if apps are creating problems, boot your device into Safe Mode. In safe mode, applications downloaded by the user do not work. Observe for how long the device worked in a single charge, If the battery discharged slowly, then the problem is in some application, installed after purchase. Uninstall apps that you installed or updated recently.

Note: Click on the link to know how to boot in safe mode.

5. Factory reset the device

Factory resetting your Android device must be your last resort because it deletes all data and device settings. We strongly recommend backing up all your important data prior to a Factory data reset. Follow the steps given below to factory reset your device while it is switched on. 

 

Step 1. Go to Settings > Swipe to and tap on General management

Step 2. Tap on Reset > Factory data reset.

How to factory reset the device

Be sure that this will erase all data, including files and downloaded apps. 

Note: Device screenshots and menu may vary depending on the device model and software version.

How to use the Samsung Members app

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

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