How to solve screenshot errors on devices with Android 13 OS

Last Update date : Jun 15. 2023

Screen capture allows you to take an image of your phone screen quickly and easily. It is not an app but a feature of the phone. If you are experiencing any errors, such as device application failure when taking screenshots with your Android 13 OS Galaxy device, follow these steps.

View of Galaxy device taking a screenshot.

Please note: Ensure you have the latest software version downloaded and installed.

How to enable screen capture

To take a screenshot, it is necessary to enable screen capture option.

View of Settings icon highlighted on home screen. View of Settings icon highlighted on home screen.

Step 1. Open “Settings” menu.

View of App option highlighted within the Settings menu. View of App option highlighted within the Settings menu.

Step 2. Tap Apps.

View of More options icon highlighted within the App menu. View of More options icon highlighted within the App menu.

Step 3. Tap more options icon.

View of Special access option highlighted. View of Special access option highlighted.

Step 4. Open “Special access” option.

View of All files access option within the Special access menu. View of All files access option within the Special access menu.

Step 5. Tap “All files access” to check what apps have permissions.

View of Samsung capture option highlighted. View of Samsung capture option highlighted.

Step 6. Search “Samsung capture” and if the access is not allowed, enable it. If the access is already enabled, turn off and on and try taking the screenshot again.

Check the physical condition of your phone

If one button is not functioning properly, is blocked, restricted, or if buttons do not press equally and simultaneously then screenshot capture will not work.

  • Check the physical condition of your Galaxy devices buttons.
  • Phone cases can restrict button control or access, to ensure this is not impacting your device, try removing the cover.

Check you have sufficient internal memory

If your Galaxy device does not have sufficient internal memory, you will not be able to take a screenshot. Check the devices memory as you may need to perform a memory status check.

View of Settings icon highlighted on home screen. View of Settings icon highlighted on home screen.

Step 1. Open “Settings” menu.

View of Battery and device care highlighted within the Settings menu. View of Battery and device care highlighted within the Settings menu.

Step 2. Tap “Battery and device care”.

View of Memory option highlighted within the Device care menu. View of Memory option highlighted within the Device care menu.

Step 3. Tap “Memory”.

View of the Clean now button highlighted. View of the Clean now button highlighted.

Step 4. Tap “Clean now” if the option is available.

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