What to do when screen is cropped or colors look different for S8 Dex Mode

Last Update Date : Mar 29. 2018
 

If you only see a part of the screen or different colors on your TV or monitor, go to the Settings menu of the relevant display, and try to resolve the issue to some degree via the Color/Resolution settings or Screen Size settings. 

 
NOTE: Currently, Samsung DeX itself doesn‘t support a feature for changing the resolution. We will try to support this feature in the future.

 

. 

 

1. Go to the Settings menu via the connected TV or monitor.  
2-1. In the Screen settings, change the screen size or image size.
2-2. In the System settings, change the input method from HDMI mode (PC/AV) to PC.

 

 
NOTE:

1). The access to and name of the settings menu may vary depending on the TV or monitor.

2). Samsung DeX officially supports Full HD (16:9, HDMI supported) monitors. If your monitor only supports a resolution below Full HD or is defective, the Samsung DeX screen may appear blurry.

 

 

 

 

 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Track my repair

Check the progress of your repair

Chat with us

Samsung is pleased to offer Chatbot support for Samsung products related queries. You can also choose to connect with our Live Chat agent.
Services available 24 Hours a day / 7 Days a week

Email

We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.

Call

1800 40 7267864 (1800 40 SAMSUNG)1800 5 7267864 (1800 5 SAMSUNG)

(Toll Free) For Use By Customers In India Only 24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only 8AM - 10PM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

(Toll Free) For Use By Customers In Sri Lanka Only 8.30AM - 6.30PM / Mon ~ Sat

+977 16600172667 (For NTC customers only)+977 9801572667

(Toll Free) For Use By Customers In Nepal Only 8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Service Online Appointment

Book a service appointment at your nearest service center.

Contact Us