Why Keypad is not functioning properly in Samsung phones?

Last Update Date : Mar 21. 2018

Keypad problem is one of the most common problems that can arise in Samsung phones. There can be many factors behind this problem. It is very important to detect the nature of problem before proceeding with the remedies.



(Keys or buttons missing in a device)


The keypad problem is generally categorised under two categories. They are:


Keys or buttons on my device is missing or damaged: The possible cause of this problem might be that the device has experienced some type of physical or liquid damage. In that scenario, the device needs to be sent for repair. You can generate an online service request at the bottom of this page.


NOTE: Physical damage is not covered under the Samsung limited warranty.

Unresponsive keys or buttons : The possible  cause of this problem might be that the

         i). The device is frozen.

         ii). The device is locked up.

         iii). A third party application has caused the device not to respond.

The most efficient solution of the above problem is that with the device still powered On ,remove the battery for 30 seconds. After  the time has elapsed, replace the battery and power on the device.

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