Why the Sound Muted Automatically in Galaxy S8|S8+ device?

Last Update Date : Mar 21. 2018

Samsung had been notified recently that non-compatibility of some 3’rd party applications with a device may cause muted sound phenomenon on a device.
If you had ever installed new 3rd applications recently, we recommend checking your device in “Safe mode”.


Pictorial representation to go in SAFE MODE settings are as follows : 

1. First please turn off your device.

2. Please turn on your device again the device name logo “Samsung Galaxy S8/S8+” will appear on the screen.

3. Press and hold the “Volume down key”. Your device will power up in “Safe mode”.



4. If you have successfully entered into Safe Mode, you will notice the text "Safe Mode" at the bottom left corner of the  screen.





5. If the "Safe mode" icon does not appear, Please go to #1 again.


However, if you still facing issue kindly visit our Authorized Service Centre


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