Samsung Service: Terms and Conditions

Data Backup and Deletion Terms and Conditions

IMPORTANT – PLEASE READ CAREFULLY BEFORE RECEIVING REPAIR AND/OR OTHER SERVICES. THESE TERMS AND CONDITIONS CONSTITUTE YOUR AGREEMENT WITH SAMSUNG ELECTRONICS CO., LTD. (“SAMSUNG”) FOR REPAIR SERVICE AND ANY RELEVANT DEVICE OR SOFTWARE UPGRADE PROVIDED BY SAMSUNG, ITS AFFILIATES, ITS THIRD PARTY SUPPLIERS, AND/OR WORKSHOPS(COLLECTIVELY, THE “SERVICES”). THE BENEFITS CONFERRED BY THESE TERMS AND CONDITIONS ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY CONSUMER PROTECTION LAWS AND REGULATIONS APPLICABLE IN YOUR COUNTRY OF RESIDENCE.

1. Customer’s Responsibility. It is Customer’s responsibility to take back up of all existing data, software, and programs, and erase existing data before handing over the product to Service Centre for repairs/service. Samsung or its Service Centre shall not be responsible for loss, recovery, or compromise of data or loss of use of product arising out of or in connection with the service of the product. Customer represents that the product being serviced does not contain any illegal files or data.

2. Data Backup and Deletion. Product settings may be restored back to factory default settings. During service, Samsung or its Service Centre may delete any data on the product. It is recommended that Customer maintains separate backup copy of contents of product’s data, including, but not limited to, contacts, pictures, texts, music, ringtones, or applications and remove all personal information. During service, it is possible that data on the product may be lost, replaced or reformatted. In such an event, Samsung or its Service Centre will not be responsible for any loss of data, software, programs or other information contained on the product.

3. Data Protection/Access. Customer grants Samsung and its Service Centre technician’s access to the product for the purpose of providing service. During the service, personal information stored on the product may be accidentally disclosed to the technician, or it may be necessary to check areas on the product within which content is located in order to verify quality of service. Samsung and its Service Centre do not share any content located on the product unless otherwise required by laws or regulations. If Customer does not wish Samsung/Service Centre to have access to this information, it is recommended that Customer deletes such information or resets the product before handing over to Service Centre. Test images may be left on the product from the quality control testing process.