What to do when A Certain Colour is Missing?
STEP 1. PERFORMING SELF DIAGNOSTICS
Self Diagnostics can be done by using some simple steps to find out if the problem is with the TV or your Digital Receiver / Setup Box.
To run the Self Diagnostics simply follow the below listed steps
a. Tap the Menu button on the remote control
b. Then Scroll up to Support option using the arrow keys and press OK ( ) button on the remote to selcet it.
c. Then scroll up to the Self Diagnosis option using right arrow key and press OK button.
d. Once you are in the self diagnosis menu you will get the below displayed options and select Picture Test.
You can also reset the settings to the default one by selecting the Reset button
e. The below picture will be displayed on the screen.
If you don't encounter any problem while the tests are being done, then there might be setting adjustments to be done on your TV.
If you encounter the same problem while the test is being conducted, please click below link to contact Samsung.
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