Terms & Conditions – 10 Year Warranty on “No Screen Burn In”

This Extended Warranty offer (“Offer”) on No Screen Burn-In is being provided by Samsung India Electronics Private Limited (hereinafter referred to as 'the Company') on purchase of select Samsung QLED TV models as mentioned below (hereinafter referred to as “Product”). This Offer shall be applicable on purchase of Product during 1st October to 31st December, 2018. The Company warrants to the purchaser of Product that it carries one (01) Year Standard Warranty and nine (09) Years Extended Warranty. The said extended warranty is applicable only on “Screen Burn-In”. Screen Burn-In refers to a permanent defect in areas of a TV display that can be caused by cumulative effects of displaying the same screen or scene or image for long periods of time.

Product (Applicable Model Numbers): 88Q9F, 75Q8C, 65Q8C , 55Q8C, 75Q7F, 65Q7F, 55Q7F, 65Q6F, 55Q6F.

• Terms & Conditions for 10 Year NO Screen Burn IN Warranty Offer-
  • The terms and conditions of this Extended Warranty are supplement and in addition to the terms and conditions provided on the Standard Warranty Card supplied with the Product.
  • First (1st) Year of warranty is the Standard Manufacturer’s warranty as detailed in the warranty card which is applicable from the date of invoice. The remaining nine (09) years warranty shall be applicable from the date of expiry of the standard warranty and shall be applicable only on Screen Burn In.
  • This Extended Warranty is confined to the first purchaser (“Purchaser”) of the Product only and is non-transferrable.
  • Repair or replacement will be carried out through the Company's Service Centres or its Authorized Service Centres or it's Dealer's Service Centres only.
  • Product purchased during the period should be installed within 15 days of invoice through the Company’s Service Centre or its Authorized Service Centre or its Dealer’s Service Centre.
  • In the event of repairs/replacement of any part(s) of the Product, this Extended Warranty will thereafter continue and remain in force only for the unexpired period of the Extended Warranty. Moreover, the time taken for repair/replacement and in transit whether under the warranty or otherwise shall not be excluded from the Extended Warranty period.
  • During the period of the Extended Warranty the Company's obligation shall be limited to repair or providing replacement of part(s) only. The maximum claim(s) if entertained by the Company will be subject to the maximum listed price of the Panel of the Product or the purchase price of the Panel part of the Product, whichever is lower.
  • In the event of any unforeseen circumstance, or spares not being available, the Company's prevailing depreciation rules will be binding on the Purchaser to accept as a commercial solution in lieu of repairs.
  • The Extended Warranty does not cover any accessories external to the Product.
  • Purchaser has to handover one copy of invoice to the engineer during installation/demo. In case of non-availability of Invoice, extended warranty will not be applicable.
  • Extended warranty is subject to verification of the documents and/or information provided by the Purchaser and Samsung reserves the right to seek such additional documents and/or information from the Purchaser as it may deem appropriate.
  • In case the Purchaser wants to cancel the extended warranty before completion of the extended warranty period, there shall be no refund of the charges for the unexpired period of the extended warranty.
  • The warranty does not apply to normal wear & tear of the parts or defects caused by household pets, rats, cockroaches or any other animals or insects etc.
  • The warranty does not cover the damage or loss caused by accident, lighting, water, fire or other acts of God, improper ventilation, dropping or excessive shock or any external cause beyond Samsung’s control. In case services are required as a result of the causes stated above, such services shall be at extra charges.
  • This Extended Warranty will not be applicable in any of the following cases:
  • The Product is not purchased from an authorized dealer of the Company in India.
  • The Product is not used according to instructions given in the instruction manual.
  • Defects caused by improper usage as determined by the Company’s personnel.
  • Modification or alteration of any nature is made in the electrical circuitry/ or physical construction of the Product.
  • Installation/ repair work is carried out by persons/agencies other than authorized by the Company.
  • The product is used for commercial purpose.
  • The conditions of the premises do not confirm to the recommended operating conditions of the Product.
  • The original serial number is removed, obliterated or altered from the Product or its cabinet.
  • This Extended Warranty does not cover the damages to the Product while in transit to service centre or Purchaser's residence.
  • This Extended Warranty shall cover only the Panel as a result of Screen / Image Burn In. Any additional part(s) that may be required to restore the Product to the working condition shall be on chargeable basis at a price prevailing at the time of repair.
  • Decision of the Company in relation to the extended warranty and matter incidental thereto shall be final and binding on the Purchaser. Dispute if any with respect of the same should be sent in writing to Samsung India Electronics Private Limited, 6th Floor, DLF Centre, Sansad Marg, New Delhi - 110001. The existence of dispute, if any, shall not constitute a claim against Samsung. Any and all disputes, controversies and conflicts (“Disputes”) arising out of the extended warranty shall be subject to the exclusive jurisdiction of the courts located at New Delhi. For any queries/issues related to the Company’s products the Purchaser can call on the Company’s helpline on Toll Free: 1800407267864.
  • Extended warranty is being offered by the Company in its sole discretion and it reserves the right to refuse, suspend or withdraw the extended warranty at anytime without prior notice. The Company disclaims any and all claims and liabilities with respect to this offer. Under no circumstances shall the Company and/or its affiliates and/or their directors, officers, agents or employees be held liable for any part of this Extended Warranty offer.