Worry Free with Samsung Care

extended services for ramadan in jordan

Ramadan Special Services

Special for Ramadan, Samsung opens its service doors after Iftar.
1. Selected mobile service centers will be open after Iftar from 9:00 pm till 12:00am:

I.. Abu-AlHajj
II. Madina st
III. Zarqa
IV. Irbid
V. Aqaba

2. Home appliance will also operate the service centers after Iftar from 9:00 pm till 12:00am:

I. Carry-in products: Khalda branch
II. In home visits between 9:00pm - 12:00am, just contact call center for appointment**

*Service available for the period 5th of May till 5th June.
** Service only in Amman and Zarqa.

home delivery

Mobile Home Delivery

Mobile Home Delivery is an extended service dedicated for all in warranty mobile units. No need to come back to pick up your phone after repair is complete, we will deliver it to you.

During Ramadan, we will work during the day and after Iftar from 9:00PM – 12:00am.

*Service is available in Amman only. Terms and conditions apply.

galaxy consultant

Galaxy Consultant Service

We will have a team of Samsung mobile experts available at selected locations to give customer training, consultation, data transfer and product diagnose. All will operate 9:00pm – 12:00am:

I. Showroom City Mall
II. Abu Alhajj Complex Branch
III. Zarqa branch
IV. Irbid branch

call center

24/7 Call Center

Our Call Center is at your service and available 24/7 to support you. The services, not limited to, are as the following:

I. Call enquiry
II. Service appointment
III. Live Chat
IV. Technical support

*Service available in Jordan and Iraq.

remote management

Remote Management

Our call center has the ability now to connect to the mobile and smart TV to solve technical issues faced without the need to visit the service center.

*Terms and conditions apply.

1-hour repair

Mobile One Hour Repair

Mobile service is now faster than ever, within one hour the phone will be repaired.

*Terms and conditions apply.

in-shop services

In-Shop Service

We have a wide network for after sales support for free software upgrade*.

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*Terms and conditions apply.