[Galaxy S8/S8+] Why is a 3rd party product not recognized when connected to micro USB?

Last Update Date : Apr 09. 2018

The Micro USB connector had been designed based on International Standard Specification
of USB Type-C and it is normal operation not to support OTG (On-The-Go) feature.
USB Type-C to Micro USB adapter does not support OTG connections such as memory sticks, external hard drives, keyboard or mouse.

 

The Micro USB connector is used for charging the battery and connecting to a computer.

 

 

 

6 

 

 

 

7 

 

 

 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat

Live Chat support with a Samsung product expert.
24/7 Daily

Email

We'll respond within 24 hours of your request.

Escalation to CEO's Office

We'll respond within 24 hours of your request.

Call

+962-6-5777444General Support

(Jordan) 24 Hours Hotline number

+962-6-5777441B2B Support

(Jordan) 24 Hours Hotline number

1299General Support

(Lebanon) Monday- Friday: 8am-6pm

80010080General Support

(Iraq) 24 Hours Hotline number

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Search the nearest Samsung Service Centers in your area.

Contact Us