[Remote Management] Will the tech support see me through the TV's camera?

Last Update Date : Apr 09. 2018

The Samsung Technical Support could see you through the built-in camera but only if they are accessing an app that uses the built in camera (Skype, Camera app, etc).

 

The Samsung Technical Support will never access these types of apps while connected to your TV unless they are specifically asked to do so in order to test that particular apps functionality.

 

You can set the camera to the closed position to prevent Samsung Technical Support  from seeing you while accessing the application.

 

There is no way for the Tech support to access your built in camera without your knowledge.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat

Live Chat support with a Samsung product expert.
24/7 Daily

Email

We'll respond within 24 hours of your request.

Escalation to CEO's Office

We'll respond within 24 hours of your request.

Call

+962-6-5777444General Support

(Jordan) 24 Hours Hotline number

+962-6-5777441B2B Support

(Jordan) 24 Hours Hotline number

1299General Support

(Lebanon) Monday- Friday: 8am-6pm

80010080General Support

(Iraq) 24 Hours Hotline number

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Search the nearest Samsung Service Centers in your area.

Contact Us