The TV does not retain the wireless network passkey settings. How to retain it?

Last Update Date : May 17. 2018

 ISSUE

 

The TV has previously been connected to a wireless network. However, the Security key information (which is entered with the Network Name or the SSID) is not saved within the Network Setting menu.

 

                          img8.gif

 

SOLUTION

 

The end-user will need to do both of the following solutions:

 

1. Use WPA-PSK (Wifi Protected Acess Pre-shared Key) security authentication encryption.

 

2. Make sure that the Samsung Wireless Link (SWL) setting has been disabled. This feature can be accessed via Netowrk settings->SWL or Settings ->Network, and then scrolling down to SWL.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat

Live Chat support with a Samsung product expert.
24/7 Daily

Email

We'll respond within 24 hours of your request.

Escalation to CEO's Office

We'll respond within 24 hours of your request.

Call

+962-6-5777444General Support

(Jordan) 24 Hours Hotline number

+962-6-5777441B2B Support

(Jordan) 24 Hours Hotline number

1299General Support

(Lebanon) Monday- Friday: 8am-6pm

80010080General Support

(Iraq) 24 Hours Hotline number

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Search the nearest Samsung Service Centers in your area.

Contact Us