Samsung tested over and over again,
so you can enjoy over and over again.

Why it won't happen again

1. Quality First
Quality First
2. 8-Point Battery Safety Check
8-Point Battery Safety Check
3. Multi-Layer Safety Design
Multi-Layer Safety Design
4. Battery Advisory Committee
Battery Advisory Committee

8-Point Battery Safety Check

1. Durability Test
Durability Test

It starts with more frequent battery testing, including overcharging tests, nail puncture tests and extreme temperature stress tests.

2. Visual Inspection
Visual Inspection

Visually inspect all batteries against enhanced criteria.

3. X-Ray
X-Ray Test

Additional inspections to view the inside of the battery for any abnormalities.

4. Disassembling Test
Disassembling Test

Increased battery disassembling test to assess its overall quality, including the battery tab welding and insulation.

6. Triangle OCV Test
△OCV Test

Checking every device for any change in voltage throughout the manufacturing process from component level to complete device.

7. Charge and Discharge Test
Charge/Discharge Test

The batteries undergo a large-scale charging and discharging test.

5. TVOC Test

Additional testing to ensure battery integrity.

8. Five-Day Intensive Test
Accelerated Usage Test

Intensive test simulating accelerated consumer usage.

Samsung has taken thorough measures to overhaul our QA process to improve product quality and safety, including implementing an unprecedented 8-Point Battery Safety Check and forming a battery advisory group.

We continue these efforts, not only to make sure we never face this issue again, but also to ensure the safety of the devices.

We have released a QA Program to provide more information on Samsung's enhanced Quality Assurance process.

Browse through our selection of improved quality assured mobile products.


Find the one that's right for you.

S9 | S9+

The Camera. Reimagined.

Capture brilliant photos in bright daylight and super low light. Slow down time to Super Slow-mo. Turn yourself into an AR Emoji and get info from Bixby. And see it all on the edge-to-edge Infinity Display.

Galaxy S9 seen from the front and Galaxy S9+ seen from the rear, both in lilac purple

Galaxy Note8

Samsung Malaysia Galaxy Note8

Galaxy S8 | S8+

Samsung Malaysia Galaxy S8 | S8+

Galaxy Note FE

Samsung Malaysia Galaxy Note Fan Edition

Galaxy A8 | A8+

Samsung Malaysia Galaxy A8 | A8+

Galaxy J7+

Samsung Malaysia Galaxy J7+


Get function and mobility in one device.

Tab S3

The all new versatile tablet

Take video and gaming experiences to a whole new level. Coupled with an advanced S Pen it is also designed for versatility, meeting your needs at home, work, or on the go.

Samsung Malaysia Galaxy Tab S3


Designed to keep you connected everywhere you go.

Gear VR

Samsung Malaysia Gear VR

Gear Sport

Samsung Malaysia Gear Sport

Gear Fit2 PRO

Samsung Malaysia Gear Fit2 PRO

Gear IconX

Samsung Malaysia Gear IconX

Gear S3

Samsung Malaysia Gear S3