Samsung tested over and over again,
so you can enjoy over and over again.
Why it won't happen again
8-Point Battery Safety Check
It starts with more frequent battery testing, including overcharging tests, nail puncture tests and extreme temperature stress tests.
Visually inspect all batteries against enhanced criteria.
Additional inspections to view the inside of the battery for any abnormalities.
Increased battery disassembling test to assess its overall quality, including the battery tab welding and insulation.
Checking every device for any change in voltage throughout the manufacturing process from component level to complete device.
The batteries undergo a large-scale charging and discharging test.
Additional testing to ensure battery integrity.
Intensive test simulating accelerated consumer usage.
Samsung has taken thorough measures to overhaul our QA process to improve product quality and safety, including implementing an unprecedented 8-Point Battery Safety Check and forming a battery advisory group.
We continue these efforts, not only to make sure we never face this issue again, but also to ensure the safety of the devices.
We have released a QA Program to provide more information on Samsung's enhanced Quality Assurance process.
Browse through our selection of improved quality assured mobile products.
Find the one that's right for you.
S9 | S9+
The Camera. Reimagined.
Capture brilliant photos in bright daylight and super low light. Slow down time to Super Slow-mo. Turn yourself into an AR Emoji and get info from Bixby. And see it all on the edge-to-edge Infinity Display.LEARN MORE
Get function and mobility in one device.
The all new versatile tablet
Take video and gaming experiences to a whole new level. Coupled with an advanced S Pen it is also designed for versatility, meeting your needs at home, work, or on the go.Learn More