Terms & Conditions

Samsung Malaysia Terms & Conditions
Samsung Malaysia Loyalty Rewards

Samsung Galaxy S9 | S9+ Activation Campaign

 1.    The Promotion Receive additional 300 Samsung Rewards points when purchasing Samsung Galaxy S9 and/or Samsung Galaxy S9+ during the Offer period (as defined below), opt-in for Samsung Malaysia’s marketing communication, and activate Samsung Pay and Samsung Rewards during the Offer period. 

 

Terms and Conditions:

1.    Timing. This promotion begins on 16 March 2018 and ends on 18 March 2018 at (11.59 p.m.) (the “Offer Period”). Samsung Rewards point redemption has to be done within this Offer Period in accordance with the terms herein. Samsung’s server is the official time-keeping device for this Promotion.

 

2.    Organizer: This offer is organized by Samsung Malaysia Electronics (SME) Sdn. Bhd. (“Samsung”).

 

3.    Eligibility. This Promotion is open to individuals who:

(a)    Are residents of Malaysia (including Malaysian and/or non-Malaysian) and:

i.  Aged 18 years and above as stated on their NRIC/Passport (as of 16 March 2018); 

        

ii. Children aged 13 years and above but have not attained 18 years of age as stated on their NRIC/Passport (as of 16 March 2018). In the event the children is below 18 years old, please seek consent from parent/guardian before participating in this Promotion. Participation by consumers under 18 years old will be deemed to be accompanied with consent by the parent/guardian; 

 

(b)    Purchase Samsung Galaxy S9 and/or Samsung Galaxy S9+ during the Offer period;

 

(c)    Have registered for a valid Samsung Account ID. Samsung Accounts are free, but subject to Terms and Conditions.  If you do not have a Samsung Account, visit account.samsung.com and follow the links and instructions to create an account; 

 

(d)    Provide consent (opt-in) to receive marketing communication from Samsung;

 

(e)    Receive EDM (Electronic Direct Mail) from Samsung to the individual’s Samsung Account ID (e-mail) that contains of the voucher code to redeem a 300 Rewards points.

                (hereinafter collectively referred to as “Eligibility Criteria”)

 

4.  How to Earn the Reward Points. During the Offer Period:

-    To receive 300 Samsung Rewards Points from Samsung, each individuals must:    

 

i.    fulfill all Eligibility Criteria mentioned above.

 

ii.    redeem the said points during the Offer Period by showing the voucher code in the EDM and submitting Samsung Account (email address) to persons in charge of Samsung Pay booth during the Samsung Galaxy S9 and/ or Samsung Galaxy S9+ launch event roadshows (“Roadshows”):-

      

The details of the Roadshows are as follows:          

i.        Pavilion Kuala Lumpur (16th March 2018 to 18th March 2018) 

     

ii.       Queensbay Mall Penang (16th March 2018 to 18th March 2018)     

 

iii.      Aeon Bandar Dato Onn Johor Bahru (16th March 2018 to 18th March 2018)

 

The Samsung Rewards Points will then be credited into the individual’s Samsung Rewards account within 14 working days after the promotion end date or suchother date as may be determined by Samsung. 

 

(a)    The Samsung Rewards Points earned will only be credited ONCE per each Samsung Account regardless of the amount of eligible devices attached to the Samsung Account.

 

(b)    Individuals must have Samsung Pay and Samsung Rewards activated with a valid Samsung Account.

 

(c)    Individuals are responsible for the management of their Samsung Accounts tied to their applications. For avoidance of doubt, individuals are encouraged to ensure that their Samsung Account created is of the similar Samsung Account ID and email address in all applications. 

 

(d)    Only ONE (1) redemption across the application is allowed per device.

 

(e)    Points deposited to users’ Samsung Account are not exchangeable for cash.

 

5.    Accrued Points Viewable in Each Individual’s Rewards Account.The number of points collected by each individual will be tracked in the individual’s Samsung Rewards Account. However, each individual will have the responsibility of ensuring that his/her Points are properly credited. Any claim for Points not credited accurately must be received by Samsung within FOURTEEN (14) working days of the day of claimed accrual of such Points after verification. Manual issuance of Points can take up to SIXTY working (60) days.

 

(a)    Samsung reserves the right to invalidate Points from an individual’s Samsung Rewards Account if it determines that such Points were improperly credited or obtained fraudulently.

 

(b)    Samsung reserves the right to require proof of accrual of Points and Samsung reserves the right to delay the processing or redemption of any Samsung Rewards Points without notice to individuals in order to assure compliance with the Terms and Conditions.

 

(c)    Samsung reserves the right at its discretion to approve or reject any application and/or supporting documents submitted to Samsung which are not legible are fraudulent. For the avoidance of doubt, Samsung reserves the right, as it deems fit to determine if the supporting documents are sufficiently legible or genuine.

 

(d)    Individuals are responsible for maintaining the confidentiality of their Samsung Rewards Accounts and passwords and for restricting access to their Devices and activity on their Samsung Rewards Account, and individuals agree to accept responsibility for all activities that occur under their Samsung Rewards Account.

 

(e)    Individuals who participate in this Promotion are subject to the Terms and Conditions or any policies or procedures that Samsung may adopt or modify from time to time.

 

6.     Other Terms and Conditions

(a)    By participating in this Campaign, each individual is communicating with Samsung electronically. By doing so, each individual agrees to receive communications from Samsung electronically. Samsung will communicate by push message via electronic mail at the electronic mail address provided by the contestant or posting noticed in such mannerspecified herein. Each individual consents to receiving electronically, all agreements, notices, disclosures and other communications that Samsung provides in relation to the Promotion. Notwithstanding any provisions herein, each individual acknowledges that Samsung have the discretion, but is not obliged, to contact the contestant via other reasonablemeans or mode of communication as they deem fit.

 

(b)    The Samsung Rewards Points are subject to availability. If Samsung is unable to supply the Samsung Rewards Points  to the individuals, Samsung reserves the right at its discretion to substitute the Samsung Rewards Points with other products or services of approximately equivalent value at any time with prior notice

 

(c)    In the event of any dispute arising from this Promotion or relating to the interpretation of these Terms and Conditions, the decision of Samsung on all matters pertaining to this Promotion shall be final and binding on all parties. No correspondence or further claims shall be entertained.

 

(d)    Samsung makes no guarantee of the availability of its web services and will not be held responsible for any interruption of service that may interfere with the ability to participate in this promotion.

 

(e)    Samsung collects, uses, and processes and/or discloses (including third party overseas) individuals’ personal information in order to conduce this promotion, and in accordance with the Samsung Privacy Policy (www.samsung.com/my/info/privacy.html). Each individual consents to such collection, use, processing and disclosure of his/her personal information and represents and warrants that all information provided is true and accurate in all respects. Validity of enrolment is conditional on providing this information.  Each individual agrees that Samsung may, for a reasonable period of time, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or making phone calls to the individual(s).

 

(f)    Each individual agrees to indemnify, and hold Samsung harmless from and against any and all claims, damages, liabilities, costs, and expenses (including legal costs on an indemnity basis) arising from the alleged or actual infringement of any third party copyright, patent, trademark or other intellectual property rights, or other rights, any breach of these.

 

(g)    Samsung reserves the right to use any personal data of individuals in any manner as mentioned above and/or for any purpose they deem fit for the purposes of this Promotion and the individuals are deemed to consent such use with no monetary payment.

 

(h)    The decision of Samsung in relation to every aspect of this Promotion, including but not limited to the individuals shall be deemed final and conclusive under any circumstances and no appeal or complaint from any individuals will be entertained.

 

(i)    Samsung reserves the absolute right to cancel, change, terminate, withdraw or suspend the Promotion with or without any prior notice and/or assigning any reason. For the avoidance of doubt, cancellation, termination or suspension by Samsung shall not entitle the individuals to any claim or compensation against Samsung for any and/or all losses or damages suffered or incurred as a direct or indirect results of the act of cancellation, termination or suspension.

 

(j)    The Terms and Conditions herein shall be read together with the terms and conditions governing Samsung Pay and Rewards. 

 

(k)    These Terms and Conditions shall be governed and construed in accordance with the laws of Malaysia, and each individual irrevocable submits to the non-exclusive jurisdiction of the courts of Malaysia.

 

Samsung Rewards Welcome Point Campaign

Promotion

1.    New user who signed up with a new Samsung Account is entitled to receive 200 Samsung Rewards points after activation of both Samsung Pay and Samsung Rewards.

 

2.    This promotion is applicable to new Samsung Rewards user ONLY.

 

Terms and Conditions:

1.      Organizer: This offer is organized by Samsung Malaysia Electronics (SME) Sdn. Bhd. (“Samsung”).

 

2.      Eligibility. This Promotion is open to individuals who:

(a)    are residents of Malaysia (including Malaysian and/or non-Malaysian) and:

i.    aged 18 years and above as stated on their NRIC/Passport.

 

ii.   children aged 13 years and above but have not attained 18 years of age as stated on their NRIC/Passport. In the event the children is below 18 years old, please seek consent from parent/guardian before participating in this Promotion. Participation by consumers under 18 years old will be deemed to be accompanied with consent by the parent/guardian.

 

(b)    Have registered for a valid Samsung Account ID.  Samsung Accounts are free, but subject to Terms and Conditions.  If you do not have a Samsung Account, visit account.samsung.com and follow the links and instructions to create an account.

 

3.    How to Earn the Rewards. During the Campaign Period,

(a)    To receive 200 Samsung Rewards Point from Samsung Pay, each individual must:           

i.    Access to Samsung Pay app

                  
ii.    Activate Samsung Pay and Samsung Rewards with valid Samsung Account

                
iii.    200 Samsung Rewards points will be deposited into your Samsung Rewards.

 

(b)    The Samsung Rewards Points earned will only be credited ONCE per each Samsung Account regardless of the amount of eligible devices attached to the Samsung Account.

 

(c)    Individuals must have Samsung Pay and Samsung Rewards activated with a valid Samsung Account.

 

(d)    Individuals are responsible for the management of their Samsung Accounts tied to their applications. For avoidance of doubt, individuals are encouragedto ensure that their Samsung Account created is of the similar Samsung Account ID and email address in all applications.

 

(e)    Only ONE (1) redemption across the application is allowed per device.

 

(f)    Points deposited to user Samsung Account is not exchangeable for cash.

 

4.     Accrued Points Viewable in Each Individual’s Rewards Account.

(a)    The number of points collected by each individual will be tracked in the individual’s Samsung Rewards Account. However, each individual will have the responsibility of ensuring that his/her Points are properly credited. Any claim for Points not credited accurately must be received by Samsung within FOURTEEN (14) working days of the day of claimed accrual of such Points after verification. Manual issuance of Points can take up to SIXTY working (60) days.

 

(b)    Samsung reserves the right to invalidate Points from an individual’s Samsung Rewards Account if it determines that such Points were improperly credited or obtained fraudulently.

 

(c)    Samsung reserves the right to require proof of accrual of Points and Samsung reserves the right to delay the processing or redemption of any Samsung Rewards Points without notice to individuals in order to assure compliance with the Terms and Conditions.

 

(d)    Samsung reserves the right at its discretion to approve or reject any application and/or supporting documents submitted to Samsung which are not legible are fraudulent. For the avoidance of doubt, Samsung reserves the right, as it deems fit to determine if the supporting documents are sufficiently legible or genuine.

 

(e)    Individuals are responsible for maintaining the confidentiality of their Samsung Rewards Accounts and passwords and for restricting access to their Devices and activity on their Samsung Rewards Account, and individuals agree to accept responsibility for all activities that occur under their Samsung Rewards Account.

 

(f)    Individuals who participate in this Campaign are subject to the Terms and Conditions or any policies or procedures that Samsung may adopt or modify from time to time.

 

5.    Other Terms and Conditions

(a)    The Terms and Conditions herein shall be read together with the terms and conditions governing Samsung Pay and Rewards.

 

(b)    By participating in this Campaign, each individual is communicating with Samsung electronically. By doing so, each individual agrees to receive communications from Samsung electronically. Samsung will communicate by push message via Samsung Pay, Bixby and Samsung Members, electronic mail at the electronic mail address provided by the contestant or posting noticed in such manner specified herein. Each individual consents to receiving electronically, all agreements, notices, disclosures and other communications that Samsung provides in relation to the Promotion. Not withstanding any provisions herein, each individual acknowledges that
Samsung have the discretion, but is not obliged, to contact the participant via other reasonable means or mode of communication as they deem fit.

 

(c)    In the event of any dispute arising from this Campaign or relating to the interpretation of these Terms and Conditions, the decision of Samsung on all matters pertaining to this Campaign shall be final and binding on all parties. No correspondence or further claims shall be entertained.

 

(d)    Samsung collects, uses, and processes and/or discloses (including third party overseas individuals’ personal information in order to conduce this promotion, and in accordance with the Samsung Privacy Policy (). Each individual consents to such collection, use, processing and disclosure of his/her personal information and represents and warrants that all information provided is true and accurate in all respects. Validity of enrolment is conditional on providing this information.  Each individual agrees that Samsung may, for a reasonable period of time, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or making phone calls to the individual(s).

 

(e)    Each individual agrees to indemnify, and hold Samsung harmless from and against any and all claims, damages, liabilities, costs, and expenses (including legal costs on an indemnity basis) arising from the alleged or
actual infringement of any third party copyright, patent, trademark or other intellectual property rights, or other rights, any breach of these Terms and Conditions and/or arising out of or in connection with this Campaign.

 

(f)    Samsung reserves the right to use any personal data of individuals in any manner as mentioned above and/or for any purpose they deem fit for the purposes of this Promotion and the individuals are deemed to consent such use with no monetary payment.

 

(g)    The decision of Samsung in relation to every aspect of this Campaign, including but not limited to the individuals shall be deemed final and conclusive under any circumstances and no appeal or complaint from any individuals will be entertained.Samsung reserves the absolute right to cancel, change, terminate, withdraw or suspend the Promotion with or without any prior notice and/or assigning any reason. For the avoidance of doubt, cancellation, termination or suspension by Samsung shall not entitle the individuals to any claim or compensation against Samsung for any and/or all losses or damages suffered or incurred as a direct or indirect results of the act of cancellation, termination or suspension.

 

(h)    These Terms and Conditions shall be governed and construed in accordance with the laws of Malaysia, and each individual irrevocable submits to the non-exclusive jurisdiction of the courts of Malaysia.

Samsung Galaxy S9 | S9+ Activation Campaign Frequently Asked Questions (FAQ)

Promotion FAQs

No. QUESTION ANSWER
1 How does the promotion work?       i.        User will be pre-selected to enjoy this promotion through email from Samsung Malaysia Electronics (SME) Sdn Bhd.
         ii.        User needs to show voucher code in the email and submit Samsung Account (email address) to persons in charge of Samsung Pay booth during the Samsung Galaxy S9 and/ or Samsung Galaxy S9+ launch event roadshow.
        iii.        User needs to purchase Samsung Galaxy S9 and/ or Samsung Galaxy S9+ during promo period.
       iv.        User must activate Samsung Pay and Samsung Rewards and must opt in to receive marketing communications from Samsung.
        v.        The Samsung Rewards Points will then be credited into the individual's Samsung Rewards account within 14 working days or such other date as Samsung may determine.
2 Is this promotion exclusively for S9|S9+ only? Yes, this promotion is exclusive to pre-selected users who purchase S9|S9+ during the promo period at the Samsung roadshows.
3 When does the promotion end? The promotion ends on 11:59pm, 18 March 2018.
4 I am a customer who has an older version of mobile devices and I purchased a new S9|S9+. Am I entitled to this promotion You may be, if you have been pre-selected through our email communication (which contains voucher code) and show proof of voucher code and submit Samsung Account (email address) to persons in charge of Samsung Pay booth during the Samsung Galaxy S9 / S9+ launch event roadshows.
5 I am a customer, who logged on to Samsung Pay but am unable to see the promotion, what should I do? This promotion is applicable only to pre-selected users who receive an email communication; hence, you may not be a pre-selected customer.
6 How can I be the pre-selected user? User must fulfil all of the following:
          i.        Registered for a Samsung account before 9-Feb 2018
         ii.        Have a valid Samsung Account (email address)
        iii.        Opted-in to receive marketing communications from Samsung Malaysia Electronics.
7 I fulfil all the criteria for eligibility but I am not able to locate the e-mail First search your inbox for 'Samsung Malaysia Electronics'.
    Some other steps you can try:
    i)             (If using Gmail) Check the 'Promotions' or Junk folders instead of your inbox.
    ii)            Check your e-mail provider Filters
7 I received your email for the promotion and I have gone through the steps to qualify. When will I received the points? The points will be issued within 14 working days after the promotion end date.
8 I am a pre-order user who purchased your S9|S9+. Why am I not selected for this promotion? Dear user you have enjoyed the pre-order promotion. Hence, you will not be selected for the launch promo. We believe you have enjoyed your pre-order benefits.
9 How can I ensure that I do not miss out on future offers such as these? Please check your Samsung Account settings within your device to ensure that your registered Samsung Account e-mail is correct and that you have provided consent to receive marketing information from us.
Otherwise, you can manually register via this link www.samsung.com/my/subscribe/

Samsung Pay Welcome Point Campaign FAQs

No.QUESTIONANSWER
1What is this promotion all about?Activate Samsung Pay and Samsung Rewards to receive 200 welcome points from Samsung Rewards.
2Who is eligible for the welcome point?Only entitled with New Samsung Rewards user who registered Samsung Pay with valid Samsung Account.
3How long would it take to deposit the rewards points to my account?The 200 welcome points will be directly deposited into your account automatically when you activate your Samsung Pay and Samsung Rewards.

Samsung Rewards FAQs

No. QUESTION ANSWER
1 What is Samsung Rewards? Samsung Rewards is a loyalty program which allows owners of Samsung Pay eligible mobile devices to earn and redeem points by making transactions using Samsung Pay.
2 Who is eligible for Samsung Rewards? The Samsung Rewards Program is open to residents of Malaysia who are at least eighteen years of age or older.
3 How do I register for Samsung Rewards? To enrol in the Program, tap on "Samsung Rewards" within the Samsung Pay App and agree to the Terms and Conditions of the Program.
    Samsung Rewards is available to all Samsung Pay users, with app version 2.8.72 and higher.
4 Can more than one person share a Samsung Rewards Account? There is a limit of one Samsung Rewards Account per Samsung Account e-mail address.
5 How do I earn Points on Samsung Rewards? You will earn Points for each Qualified Transaction using Samsung Pay, depending on your current status. You can earn a Tier status at any time in the month by making the required number of cumulative Qualified Transactions. The Tier status will remain in effect as the minimum Tier Status for the following full calendar month only (through the last day of the month at 11.59 p.m. MYT). You must re-qualify for future calendar months.
    FAQs
    If multiple transactions are made within five minutes of each other and/or multiple transactions are made when the Device is not connected to either a cellular or WiFi network, you will only earn points for the first Qualified Transaction. You can earn Points for up to 50 Qualified Transactions each calendar month.
6 How long will my Points stay valid for? Points earned in a particular month will be valid for six months, through the last day of the month at 11.59 p.m. MYT. Points not redeemed during this valid period will expire and be forfeited.
7 Where can I check my tier status and Point balance? Your current tier status and Point balance can be found on your Samsung Rewards main screen.
8 My tier status seems to be reset. What happened? Your tier status earned will remain in effect through the end of the following full calendar month (through the last day of the month at 11.59 p.m. MYT). You must re-qualify for future calendar months by completing the number of Qualified Transactions each calendar month.
9 Can I transfer Points to a different Samsung Rewards Account? No. Points are not redeemable for cash, transferable or assignable for any reason.
10 What are the rewards available and how do I redeem them? The rewards available can be found in the Rewards Catalogue, comprising of products and experiences provided by both Samsung and 3rd party merchants. This catalogue will be refreshed on a regular basis.
    To redeem an item from the Rewards Catalogue,
    1. Tap on "REDEEM POINTS" in the Samsung Rewards main screen.
    2. Browse through the list of rewards available.
    3. Tap on the thumbnail image of the item.
11 When will I receive my reward? Electronic form of Gift vouchers will be fulfilled within 24 hours within your Samsung Pay voucher inventory whereas physical form of Gift Product will be couriered to you within 21 working days upon the successful submission of delivery information.
12 Why can't I redeem a reward? Check that you have sufficient Points to redeem the reward. You can contact Customer Support at 1800-22-8899 should you require further assistance.
13 Can I send a reward to a friend? Currently, all rewards are non-transferable. You may be able to send a reward to a friend in the near future. Stay tuned!

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