Terms & Conditions

Samsung Malaysia Terms & Conditions


1)    Introduction

1.1    SAMSUNG GALAXY TAB S4 AND TAB A 10.5 (2018) LAUNCHING PROMOTION (“Promotion”) is organised by Samsung Malaysia Electronics (SME) Sdn. Bhd. (629186-D) (“Samsung”). The Terms and Conditions and the Privacy Policy posted on this site will be construed as the Terms and Conditions (“Terms and Conditions”) of this Promotion on which Samsung offers you (“Customer”) access to and use of this site for the purposes of this Offer.

1.2   Customer agrees to comply with all of the above when accessing or using this site. The scope of these Terms and Conditions is limited to Samsung’s role of hosting this site and organising this Offer only. 

1.3   The sale transaction in this Offer is only between SAMSUNG SDS GLOBAL SCL MALAYSIA SDN BHD (958761-V) (“SAMSUNG SDS”) and Customer.

1.4   By participating in this Promotion and with every purchase of selected Samsung tablet via Samsung online store’s website at https://www.samsung.com/my, Customer will be entitled to promotions as per below:

Complimentary Accessories

i. Galaxy Tab S4

SM-T835NZAAXME: Galaxy Tab S4 Book Cover (worth RRP RM207)

SM-T835NZKAXME: Galaxy Tab S4 Book Cover (worth RRP RM207)

ii. Galaxy Tab A 10.5 (2018)

SM-T595NZAAXME: Fast-Charging Battery Pack 5,100mAH (worth RRP RM249)

SM-T595NZKAXME: Fast-Charging Battery Pack 5,100mAH (worth RRP RM249)


2)    Duration

The Promotion will run from 17th September to 31st October 2018 (“Promotion Period”). Samsung shall reserve the right to shorten or extend the Promotion Period at its sole discretion without any prior notice.


3)   Eligibility

The Promotion is open to all Malaysian and non-Malaysian except Samsung’s distributors, retailers, resellers and their employees. In the event the consumer is below 18 years old, please seek consent from parent/guardian before participating in this Promotion. Participation by consumers under 18 years old will be deemed to be accompanied with consent by the parent/guardian.


4)   How to Participate

Step 1: Read and agree with the Terms and Conditions.

Please read and understand the Terms & Conditions carefully before proceeding to purchase.

Step 2: Make It Yours

Tap on “Add to Cart” on the confirm purchase.

Step 3: Payment

Customer needs to make full payment (Visa Card, Master Card, Online Banking) upon check out from the website.

Step 4: Products Delivery

The customer is expected to receive the stocks upon successful check out transaction.



17th September – 31st October 2018 (“Promotion Period”) or while stocks last.


2.    Payment

2.1    Customer acknowledges, understands and agrees that all transactions are made between Samsung SDS and Customer. Samsung only acts as the coordinating party and is not involved or a party of any monetary/sale and purchase of this Offer. 

2.2   Customer is not allowed to cancel, change the selected item or model once Customer has successfully completed and confirmed the transaction. 

2.3   Customer shall make full payment for the Samsung product upon check out from Samsung website.  


3.    Products Delivery

3.1    Any dates quoted for delivery of the product is approximate only. The time for delivery of the products shall not be of the essence and Samsung shall not be liable for any delay in delivery of the product howsoever caused.

3.2    Samsung SDS will be handling the fulfillment and delivery of the product to you. By providing your personal information including name, delivery address, contact numbers, email address and other information to Samsung SDS, Samsung SDS can use and/or disclose to such third party (3rd) party vendor or service provider for the purposes of delivery service.


4.    Customer’s Covenants

4.1      In connection to this Offer and placing the Offer, Customer will not use this site:    

4.1.1    To submit fraudulent order, false, inaccurate, misleading, defamatory, or libelous information;

4.1.2   To transfer the promotional benefit(s) to another party;

4.1.3   To distribute viruses or any other technologies that may harm Samsung or the interests or property of other users;

4.1.4   To export the unit purchased except in compliance with the export control laws of  relevant jurisdictions and in accordance with posted rules and restrictions;

4.1.5    In the event Samsung suspects or discovers that the Customer is abusing this Offer and/or Samsung in any of the ways mentioned above or otherwise, Samsung may, at our sole discretion, take necessary steps to prevent and mitigate such abuse such as limiting, suspending, or terminating the Customer’s user account(s) and access to this site, delaying or removing hosted content, removing any special status associated with Customer account(s), reducing or eliminating any discounts, and taking technical and/or legal steps to prevent Customer from using this site.


5.    Limitation of Liability

5.1   Samsung uses its reasonable effort to keep its site safe, secure, and functioning properly, but Samsung does not guarantee the continuous operation of or access to this site. 

5.2      Customer agrees that he/she is making use of this site at his/her own risk and that it is being provided to Customer on an "AS IS" and "AS AVAILABLE" basis.

5.3      To the extent permitted by applicable law, Samsung excludes all express or implied warranties, Terms and Conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

5.4      Customer shall assume full responsibility in case of any accident, damage or claim resulting from participating in this Offer.  

5.5      Customer shall be deemed to be able to perform legally binding contract upon his/her submission and there shall not be any refund or costs whatsoever arising from his/her violation of the minimum age stated herein.

5.6      Warranty of the Samsung product is subject to standard product warranty coverage as per Terms and Conditions stated in the official corporate website at http://www.samsung.com/my/support/warranty Customer is advised to check the website from time to time and stay informed for any changes on the Terms and Conditions of the warranty.

5.7      All transportation, personal costs and/or any other costs, fees and/or related expenses arising out of the collection of the phone are the Customer’s sole responsibility. 


6.    Indemnity

6.1   Customer will fully indemnify and hold Samsung (and our affiliates and subsidiaries, and our and their respective officers, directors, employees, agents) harmless from any claim or demand, including reasonable legal fees, made by himself/herself or any third party due to or arising out of his/her breach of these Terms and Conditions, improper use of the site or breach of any law or the rights of a third party. 


7.    Privacy

7.1   By providing Customer’s personal data, Customer is indicating that he/she has read, understood and agreed that his/her personal data will be recorded, stored or otherwise processed in accordance to Samsung's Privacy Policy available at https://www.samsung.com/my/info/privacy.html  and Samsung SDS’s privacy policy. 


8.    General

8.1    No trade up or trade in is allowed in this  Promotion.

8.2   In the event Customer have queries with regard to the Promotion, please call Samsung helpline at 1-800-88-7799 and 03-5191-1561 for clarification.

8.3   SAMSUNG reserves the right to make amendments to the Terms and Conditions stated herein without prior notice.

8.4    SAMSUNG reserves the right to disqualify any submissions for SAMSUNG GALAXY TAB S4 AND TAB A 10.5 (2018) LAUNCHING PROMOTION in the event of violation of any of the Terms and Conditions.

8.5    In the event of any discrepancies between the information that Customer has submitted with regard to the Promotion and the information provided during delivery of SAMSUNG product, SAMSUNG shall not be responsible for any loss or costs arising from such discrepancies howsoever caused.

8.6    In case of any dispute, SAMSUNG reserves the right to make the final decision and shall have the right to cancel, disqualify and/or forfeit the order if deemed reasonable and necessary.

8.7    By participating in this Promotion, Customer fully and unconditionally agrees to and accepts Samsung’s Privacy Policy as stated above, and the Terms and Conditions.

8.8    By placing an order, Customer agrees to grant Samsung and their respective parent companies, subsidiaries, affiliates, licensees, directors, officers, agents, independent contractors, and advertising/promotion agencies the use of his/her full details submitted, without further compensation, unless prohibited by law.

8.9    In the event of inconsistencies between the Terms and Conditions found elsewhere with regard to this Offer (if any) and the Terms and Conditions herein, the latter shall prevail.

8.10   These Terms and Conditions herein shall be governed by the laws of Malaysia and parties shall submit to the jurisdiction of the courts of Malaysia.