Terms & Conditions

Samsung Malaysia Terms & Conditions



1. The SAMSUNG PARENTS DAY CANVAS PHOTO FRAME GIFT WITH PURCHASE PROMOTION (“Promotion”) will run from 8th May 2018 to 17th June 2018 (“promotion period”). Samsung Malaysia Electronics (SME) Sdn. Bhd. (“Samsung”) shall reserve the right to shorten or extend the Promotion Period at its sole discretion without any prior notice.



2. This Promotion is open to all Malaysian and non-Malaysian, aged 18 years and above, except the employees (and their immediate families) of Samsung, their affiliates and/or related companies, dealers, distributors, retailers, advertising and promotion agencies(“customer”).


How to Participate

3. Gift with Purchase (GWP) Promotion: With the purchase of Samsung Galaxy Note8 / S9/ S9+ / Device”) at participating outlets within the Promotion Period, customer is entitled to one unit of 45cm x 60cm CANVAS PHOTO FRAME PRINTING for free (“PromotionItem”) which can be redeemed by 24 June 2018.


Participating Outlets

4. Participating Samsung Experience Stores (SES) as listed in http://www.samsung.com/my/storelocator/ 


Availability of the Promotion Item

5. The Promotion Item will be available to redeem during the Promotion Period or while the device and/or Promotion Item stocks last, whichever is earlier.


6. Limited to first 350 customers nationwide for redemption on a first come first served basis.


7. The Promotion Item is only redeemable by customers who purchase one (1) unit of Samsung Galaxy Note8 / S9 / S9+ within the Promotion Period at the selected SamsungExperience Stores in Malaysia.


8. One customer is only entitled to one (1) unit of Canvas Photo Frame Printing per customer with the single receipt on the same purchase day of Samsung Galaxy Note8 /S9 / S9+ from the selected Samsung Experience Stores in Malaysia.


9. The Promotion Item is not redeemable for cash, not exchangeable or transferable, and can not be used in conjunction with other promotional offers at the participating outlets.


10. The Promotion is open to all residents of Malaysia including Malaysians and non-Malaysians who reside in Malaysia, 18 years of age and above (as at 8th May 2018)except the employees or the immediate families of the Samsung, their affiliates and/or related companies, distributors, retailers, dealers, advertising and promotion agencies.


11. Promotion Item redemption journey:

    a) Customer to purchase Samsung Galaxy Note8 /S9 / S9+ within the PromotionPeriod.

    b) Customer to choose their own preferred picture (vertical) for canvas printing.

    c) Customer to sign a consent form to furnish customer’s information and the picture to the Vendor for purposes of this Promotion.

    d) Customer to email purchase invoice, preferred wrapping option, name, address, mobile number and high-resolution picture (minimum 3MB & above) to the Vendors email address at samsung.framedmoments@gmail.come) Framed Moment Communications (“Vendor”) will print, frame, wrap and courier to the customer based on the information emailed by the customer. Customers are expected to receive their parcel within 10 to 15 working days subject to location.

f) Redemption must be made before 24 June 2018 and only limited to the first 350customers, on a first come first served basis.


12. The Promotion Item is also subject to the terms and conditions set out by the Vendor.


General Terms and Conditions

13. By participating in this Promotion, customer agrees to release and hold Samsung and its employees, officers, directors, shareholders, agents, representatives, parent companies,affiliates, subsidiaries, licensees, advertising, promotion, and fulfilment agencies, and legal advisors, harmless from any and all losses, damages, rights, claims and actions of any kind in connection with the Promotion, including without limitation, personal injury,death, and property damage, and claims based on publicity rights, defamation, or invasion of privacy.


14. Samsung shall not be responsible for any losses, damages, costs or claims arising out of customer’s failure to purchase the Device and/or to redeem the Promotion item due to stocks unavailability/out of stocks.


15. In case of any dispute/inconsistencies/discrepancies arising out of or in connection with the Terms and Conditions of this Promotion, Samsung reserves the right to make the final decision.


16. The customer is required to send a high-resolution picture to Vendor who will print according to the picture emailed by Customer. Samsung shall not be responsible for any low-quality printing due to picture quality or whatsoever issue/complain in relation to the printing that is outside the control of Samsung.


17. Customers hereby acknowledge that Samsung is not a part of any monetary/sale and purchase transaction under this Promotion. All transactions are between Customers and the participating outlets only and any disputes in relation to this Promotion shall be resolved directly with the participating outlets.


18. This Promotion and the Terms and Conditions shall be governed by the laws of Malaysia and any disputes arising out of or in connection with this Promotion shall be referred to the exclusive jurisdiction of the courts of Malaysia.


19. Samsung shall not be liable for any loss or damage howsoever caused arising from the purchase of the Device and/or redemption of the Promotion Item in conjunction with this promotion.


20. By providing Customer’s personal data, Customer is indicating that he/she has read, understood and agreed that his/her personal data will be recorded, stored or otherwise processed in accordance to Samsung's Privacy Policy available at http://www.samsung.com/my/info/privacy/