Terms & Conditions

Samsung Malaysia Terms & Conditions

TERMS AND CONDITIONS

1.    Introduction

    1.1    The SAMSUNG New TV Online Pre Launch Promotion 2018 (“Promotion”) is organised by Samsung Malaysia Electronics (SME) Sdn. Bhd. (629186D) (“Samsung”). The terms and conditions and the Privacy Policy posted on this site will be construed as the terms and conditions (“Terms and Conditions”) of this Promotion on which Samsung offers you (“Customer”) access to and use of this site for the purposes of this Promotion.

    1.2    Customer agrees to comply with all the above when accessing or using this site. The scope of these Terms and Conditions is limited to SAMSUNG’s role of hosting this site and organising this Promotion only.

 

2.    Duration

This Promotion will run from 23rd May 2018 (10.00am) to 25th May 2018 (11.59pm) (“Promotion Period”). Samsung reserves the right to shorten, extend or cancel the Promotion period without prior notice.

 

3.    Participating Outlets

Participating outlets are as follows:-

     ·        Participating Samsung Brand Shops (via the pre-launch online portal at  http://www.samsung.com/my/offer/tv-launch-2018/); and

     ·        Online partners, namely Lazada (via https://www.lazada.com.my/samsung/) and 11street (via http://www.11street.my/benefit/promotionDetail.do?planDisplayNumber=610978)

 

4.    What is the Promotion?  

    4.1    By participating in this Promotion, Customer must purchase either one of the following TVs from the Participating Outlets mentioned above:-  

    Promotion A:

SAMSUNG 65” Q9F QLED TV QA65Q9FNAKXXM (RRP: RM19,999) through the online portal during the Promotion Period to be entitled to option 1 [2+3 years Samsung Extended Warranty and Sound Bar (HW-N650/XM)] which worth up to RM5,599 or option 2 [Atmos Sound Bar (HW-K950/XM)] which worth up to RM 5,999 or option 3 [QLED Monitor (LC34F791WQEXXM)] which worth up to RM4,399.

 

    Or

 

    Promotion B:

SAMSUNG 65” Q8C QLED TV QA65Q8CNAKXXM (RRP: RM17,999) through the online portal during the Promotion Period to be entitled to option 1 [2+3 years Samsung Extended Warranty and Sound Bar (HW-N650/XM)] which worth up to RM5,599 or option 2 [Atmos Sound Bar (HW-K950/XM)] which worth up to RM 5,999 or option 3 [QLED Monitor (LC34F791WQEXXM)] which worth up to RM4,399.

 

    Or

 

Promotion C:

 SAMSUNG 55” Q7F QLED TV QA55Q7FNAKXXM (RRP: RM8,999) through the online portal during the Promotion Period to be entitled to option 1 [2+3 years Samsung Extended Warranty and Sound Bar (HW-K350/XM)] which worth up to RM2,099 or option 2 [Sound Bar (HW-N650/XM)] which worth up to RM 2,599 or option 3 [QLED Monitor (LC27H711QEEXXM)] which worth up to RM2,499.

 

    Or

 

Promotion D:

 SAMSUNG 55” Premium UHD TV UA55NU8000KXXM (RRP: RM5,999) through the online portal during the Promotion Period to be entitled to option 1 [2+3 years Samsung Extended Warranty and Blu-ray player (BD-J4500R)] which worth up to RM1,399 or option 2 [Sound Bar (HW-N550/XM)] which worth up to RM 1,699 or option 3 [Gaming Monitor (LC24FG73FQEXXM)] which worth up to RM1,699. 

 

    4.2    Customer must retain Pre-Launch confirmation email as proof of order for Samsung Malaysia Pre-Launch online portal for the purchase of the selected TV mentioned above.

    4.3    Full payment must be made by Customer between 23rd May 2018 and 3rd June 2018 (12.00 noon to 7.00 pm) at Customer’s selected Samsung Brand Shop, or between 10.00am, 23rd May 2018 to 11.59pm, 25th May 2018 at Lazada and 11street online portals. 

 

5.    Promotion Mechanics 

    For purchase via Pre-Launch Online Portal

The following are five (5) steps for the Pre-Launch Promotion:-

Step 1: Make It Yours 

Visit the online portal at http://www.samsung.com/my/tv-prelaunch-2018/

 Fill in the required details:

1.     Name

2.    I.C No

3.    Contact No.

4.    Email

 

Step 2: Preferred Outlet (Authorized Samsung Brand Shop only)

Select the State, District & Participating Outlet (Samsung Brand Shop) where Customer would like to make payment for the SAMSUNG New TV Online Pre Launch Promotion 2018

*Upon selection, no changes of outlet for payment is allowed

 

Step 3: Confirmation (Authorized Samsung Brand Shop only)

Upon confirmation of the order, please print out the Pre-Launch Confirmation Email and present it with your IC to the selected outlet during payment

 

Step 4: Payment

Customer needs to make payment at the selected Samsung Brand Shop from 23rd May 2018 and 10th June 2018 (open daily from 12.00pm to 7.00pm).

Bring along (i) Identity Card, (ii) Pre-Launch Confirmation Email for verification purposes. (Samsung Brand Shop channel only).

1.     Customer (whose name is registered on the Pre-Launch confirmation email) is required to be present during payment for verification.

2.     If Customer is not able to attend personally, the only representative with Customer’s letter of authorisation together with a copy of the ICs of both Customer and representative will be allowed to make the payment.*

 *Samsung reserves the right not to allow completion of the transaction or to cancel any order in the event representative fails to produce the said documentation mentioned above or the documentation submitted is incomplete. Samsung shall not be liable to Customer for any losses or damages due to any mistakes, miscommunication or misrepresentation by the representative.

 

Step 5: Delivery 

The estimated delivery dates* for the QA65Q9FNAKXXM,  QA65Q8CNAKXXM, QA55Q7FNAKXXM and the UA55NU8000KXXM are as follows:
i)   Peninsular Malaysia:  10th June 2018 onwards
ii)  East Malaysia:  17th June 2018 onwards
*Samsung reserves the right to change the delivery schedule to the customer subject to stock availability


The purchased TV together with the final gift option selection will be delivered to customers as detailed herein. For 2+3 years Samsung Extended Warranty:
i)   Customer to provide the following details/ documents/ attachments and email to smeredemption@samsung.com before 31st June 2018
    a.     Name:
    b.     Email address:
    c.      Contact details:
    d.     TV model:
    e.     TV Serial Number (behind the TV or on the TV packaging) :
    f.       Proof of purchase: [Please attach the scanned copy of receipt/complete order form]
ii)  Acknowledgement email of extended warranty to be sent to customer’s email address
iii)  Extended warranty effective upon completion of the 2nd year from the date of purchase

 

6.    Eligibility

    6.1    The Promotion is open to all Malaysian, 18 years of age and above (as at 23rd May 2018) except the employees and their immediate families Samsung Malaysia Electronics (SME) Sdn Bhd, Participating Outlets and participating agencies.

    6.2    If Customer is below 18 years of age, please ensure the parent / legal guardian reads and agrees to the Terms and Conditions of this Promotion herein on behalf of Customer. It shall be deemed that the Customer’s parent / legal guardian has agreed to the Terms and Conditions of this Promotion upon the Customer’s participation in this Promotion.

    6.3    One Customer is only entitled to purchase one (1) unit of SAMSUNG 65” Q9F QLED TV QA65Q9FNAKXXM or (1) unit of SAMSUNG 65” Q8C QLED TV QA65Q8CNAKXXM or (1) unit of SAMSUNG 55” Q7F QLED TV QA55Q7FNAKXXM or (1) unit of SAMSUNG 55” Premium UHD TV UA55NU8000KXXM during the Promotion.

    6.4    This Promotion is limited to the first 20 units Online Pre-Launch of the SAMSUNG 65” Q9F QLED TV QA65Q9FNAKXXM, the first 20 units Online Pre-Launch of the SAMSUNG 65” Q8C QLED TV QA65Q8CNAKXXM, the first 30 units Online Pre-Launch of the SAMSUNG 55” Q7F QLED TV QA55Q7FNAKXXM and the first 40 units Online Pre-Launch of the SAMSUNG 55” Premium UHD TV UA55NU8000KXXM only, on a first-come-first-served basis while stocks last.

  

7.    Payment

    7.1    Customer acknowledges, understands and agrees that all transactions are between Customer and the selected Samsung Brand Shop, LAZADA and 11Street only. SAMSUNG only acts as the coordinating party and is not involved or a party of any monetary/sale, payment method and purchase of this Online Pre-Launch transaction.

    7.2    Customer is not allowed to cancel the Online Pre-Launch order, change the selected free gift and the selected outlet once Customer has successfully registered the Online Pre-Launch.

    7.3    Customer shall make the payment to the selected Samsung Brand Shop or LAZADA or 11Street within the stipulated timeline mentioned above and prior to delivery arrangement.

 

8.    Delivery

    8.1    For purchase via Pre-Launch Online Portal, the SAMSUNG 65” Q9F QLED TV QA65Q9FNAKXXM or SAMSUNG 65” Q8C QLED TV QA65Q8CNAKXXM or SAMSUNG 55” Q7F QLED TV QA55Q7FNAKXXM or SAMSUNG 55” Premium UHD TV UA55NU8000KXXM with free gift selection of option 1, option 2 or option3 will be delivered to customers as follows: 

        8.1.1    PeninsularMalaysia: 10th June 2018 onwards

        8.1.2    East Malaysia: 17th June 2018 onwards Samsung reserves the right to change the delivery schedule to the customer subject to stock availability.

    8.2     For clarity purposes, the redemption of the 2+3 years Samsung Extended Warranty will be as follows:

        i)    Acknowledgement email to be sent to customer email address

        ii)    Extended warranty effective upon completion of the 2nd year from the date of purchase

 

 9.    Customer’s Covenants

In connection with this Promotion and placing the Online Pre-Launch, Customer will not use this site:

    A.    if Customer is not able to form legally binding contracts (i.e. if Customer is under 18 years old as at 23rd May 2018) unless the Customer’s parent / legal guardian reads and agrees to the Terms and Conditions herein,

    B.    to submit fraudulent order, false, inaccurate, misleading, defamatory, or libellous information;

    C.    to transfer Customer’s Online Pre-Launch order to another party;

    D.    to distribute viruses or any other technologies that may harm SAMSUNG or the interests or property of other users;

    E.    to export the unit purchased except in compliance with the export control laws of  relevant jurisdictions and in accordance with posted rules and restrictions;

    F.    in the event SAMSUNG suspects or discovers that the Customer is abusing this Promotion and/or SAMSUNG in any of the ways mentioned above or otherwise, SAMSUNG may, at our sole discretion, take necessary steps to prevent and mitigate such abuse such as limiting, suspending, or terminating the Customer’s user account(s) and access to this site, delaying or removing hosted content, removing any special status associated with Customer account(s), reducing or eliminating any discounts, cancelling the Online Pre-Launch, taking technical and/or legal steps to prevent Customer from using this site or participating this Promotion.

 

10.    Limitation of Liability

    10.1    SAMSUNG uses its reasonable effort to keep its site safe, secure, and functioning properly, but SAMSUNG does not guarantee the continuous operation of or access to this site.

    10.2    Customer agrees that he/she is making use of this site at his/her own risk and that it is being provided to Customer on an "AS IS" and "AS AVAILABLE" basis.

    10.3    To the extent permitted by applicable law, SAMSUNG excludes all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

    10.4    Customer shall assume full responsibility in case of any accident, damage or claim resulting from participating in this Promotion. 

    10.5    Customer shall be deemed to be able to perform legally binding contract upon his/her submission of the Online Pre-Launch and there shall not be any refund or costs whatsoever arising from his/her violation of the minimum age stated herein.

    10.6    Warranty of the SAMSUNG 65” Q9F QLED TV QA65Q9FNAKXXM or SAMSUNG 65” Q8C QLED TV QA65Q8CNAKXXM or SAMSUNG 55” Q7F QLED TV QA55Q7FNAKXXM or SAMSUNG 55” Premium UHD TV UA55NU8000KXXM is subject to standard product warranty coverage as per terms and conditions stated in the official corporate website at http://www.samsung.com/my/support/warranty. The customer is advised to check the website from time to time and stay informed for any changes on the terms and conditions of the warranty.

    10.7    All other transportation, personnel costs and/or any other costs, fees and/or related expenses that are incurred to participate in this Promotion are the sole responsibility of the customers. Subject to dealers discretion on delivery charges.

 

11.    Indemnity

Customer shall fully indemnify and hold SAMSUNG (and our affiliates and subsidiaries, and our and their respective officers, directors, employees, agents) harmless from any claim or demand, including reasonable legal fees, made by himself/herself or any third party due to or arising out of his/her breach of these Terms and Conditions, improper use of the site or breach of any law or the rights of a third party.

 

12.    Privacy

By providing Customer’s personal data, Customer is indicating that he/she has read, understood and agreed that his/her personal data will be recorded, stored or otherwise processed in accordance to Samsung's Privacy Policy available at http://www.samsung.com/my/info/privacy.html.

 

13.    General

    13.1     This Online Pre-Launch is only limited to ONE unit of the SAMSUNG 65” Q9F QLED TV QA65Q9FNAKXXM or SAMSUNG 65” Q8C QLED TV QA65Q8CNAKXXM or SAMSUNG 55” Q7F QLED TV QA55Q7FNAKXXM or SAMSUNG 55” Premium UHD TV UA55NU8000KXXM per person. The selection of gift is limited to ONE per customer and per Online Pre-Launch order. 

    13.2    No trade up or trade in (with other TV, Audio or Monitor) is allowed in this Online Pre-Launch Promotion.

    13.3    The free gift/promotional item is not redeemable for cash, not exchangeable or transferable, and cannot be used in conjunction with other promotional offers at the participating outlets.

    13.4    In the event Customers have queries with regard to the Promotion, please call Samsung helpline at 1-800-88-9999 for clarification.

    13.5    To the extent permitted by law, SAMSUNG reserves the right to make amendments to the Terms and Conditions of the Promotion including shortening or extending the Promotion period without prior notice.

    13.6    SAMSUNG reserves the right to disqualify any submissions for Online Pre-Launch in the event of violation of any of the Terms and Conditions.

    13.7    In the event of any discrepancies between the information that Customer has submitted with regards to the Online Pre-Launch and the information provided during the payment for the SAMSUNG New TV Online Pre Launch Promotion 2018 at the selected Samsung Brand Shop or LAZADA or 11Street for any reasons whatsoever, SAMSUNG shall not be responsible for any loss or costs arising from such discrepancies howsoever caused.

    13.8    Samsung shall not be responsible for any losses, damages, costs or claims arising out of Customer’s failure to purchase the product and/or to redeem the free gift/ promotional item due to stocks unavailability/out of stocks.

    13.9    In case of any dispute, SAMSUNG reserves the right to make the final decision and shall have the right to cancel, disqualify the Online Pre-Launch order necessarily.

    13.10    By participating in this Online Pre-Launch promotion, Customer fully and unconditionally agrees to and accepts Samsung’s Privacy Policy as stated above, and the Terms and Conditions herein.

    13.11    By placing an order, Customer agrees to grant SAMSUNG and their respective parent companies, subsidiaries, affiliates, licensees, directors, officers, agents, independent contractors and advertising/promotion agencies the use of his/her full details submitted through Online Pre-Launch Promotion, without further compensation, unless prohibited by law.

    13.12    In the event of inconsistencies between the terms and conditions found elsewhere with regard to this promotion (if any)and the Terms and Conditions herein, the latter shall prevail.

    13.13    These Terms and Conditions herein shall be governed by the laws of Malaysia and the jurisdiction of the courts of Malaysia.