A Parents' Day of Pampering
Valid from 15th June -15th July 2019
- TERMS AND CONDITIONS
TERMS AND CONDITIONS
SAMSUNG Parents' Day Promotion:
TERMS AND CONDITIONS
The SAMSUNG Parents' Day Promotion: Consumer redemption of one unit of OGAWA MOBILE SHIATSU LITE SHIATSU BACK MASSAGE PILLOW – BLUE worth RM499 through https://samsung-redemption.com/my-gwp/login when purchase selected TV model (“Free Gift”) :
(i) UA55RU7300KXXM or
(ii) UA58RU7100KXXM or
In addition, any purchase of TV model (ii) UA58RU7100KXXM will be entitled to Sound Bar HW-N300/XM free of charge (“Gift with Purchase”) (“Promotion”). This Promotion will run from 15th June 2019 to 15th July 2019 or while promotional stocks last, whichever is earlier (“Promotion Period”). Samsung Malaysia Electronics (SME) Sdn Bhd (“Samsung”) reserves the right to shorten, extend or cancel the Promotion Period at its sole discretion without prior notice.
This Promotion is available at below participating Samsung authorized retail outlets and partner’s online platforms.
By participating in the Promotion and with every purchase of selected SAMSUNG TV Model (“Promotion Product”):
(i) UA55RU7300KXXM or
(ii) UA58RU7100KXXM or
Customer will be entitled to redeem one unit OGAWA MOBILE SHIATSU LITE SHIATSU BACK MASSAGE PILLOW – BLUE worth RM499 for free (“Free Gift”) from 15th JunE 2019 to 15th July 2019 or while promotional stocks last, whichever is earlier (“Promotion Period”). In addition to the Free Gift, Customers who purchase SAMSUNG TV Model (ii) UA58RU7100KXXM will be entitled to Sound Bar HW-N300/XM free of charge (“Gift with Purchase”).
Terms and Conditions:
1. The Promotion mentioned above is subject to first come first served basis and while stocks last.
2. Any Customer purchases SAMSUNG TV Model (ii) UA58RU7100KXXM only will be entitled to Sound Bar HW-N300/XM free of charge (“Gift with Purchase”).
3. The OGAWA MOBILE SHIATSU LITE SHIATSU BACK MASSAGE PILLOW Free Gift shall be redeemed through ONLINE Redemption system, (i.e. Samsung Redemption) only and it is not redeemable for cash or in kind, not exchangeable or transferable.
4. To redeem the Free Gift, consumer is required to complete the online redemption form and submit to Samsung Redemption within Promotion Period. Once the submission is successful, a validation notification will be sent to you after 5 days of submission. (Kindly refer to relevant FAQ at www.samsung.com/my/parentsday .
5. Failure of submission to Samsung Redemption may result in Free Gift delivery being delayed or the redemption of Free Gift being rejected.
6. Free Gift shall be delivered to consumer within 4 weeks upon receipt of the validation notification email from Samsung.
7. Product display sets purchases are not entitled to the Free Gift and/or Gift with Purchase.
8. Samsung reserves the rights to change the Free Gifts and/or Gift with Purchase with products of similar value in the event the Free Gift and/or Gift with Purchase is out of stock.
9. By participating in this Promotion, consumer fully and unconditionally agrees to and accepts the Terms and Conditions stated herein and the decisions of Samsung on every aspect of this Promotion shall be final and binding.
10. All pictures and/or images of the Promotional Product and/or Free Gift and/or Gift with Purchase found in any advertising and marketing materials are for illustration purposes only and may be different from the actual products.
11. Samsung reserves the right to amend these Terms and Conditions without prior notice to the extent permitted by law.
12. Samsung shall not be liable in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the Promotion.
13. By participating in this Promotion, each consumer agrees to release and hold Samsung and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfillment agencies, and legal advisors, harmless from any and all losses, damages, rights, claims and actions of any kind in connection with the Promotion or resulting from acceptance, possession, use or misuse of the Promotion Product and/or Free Gift and/or Gift with Purchase, or travel to or from any gift-related activity, including without limitation, personal injury, death, and property damage, and claims based on publicity rights, defamation, or invasion of privacy.
14. In case of any dispute, Samsung reserves the right to make the final decision. Samsung’s decision is final and no further correspondence or appeal will be entertained.
15. Samsung will not assume any responsibility or liability for the Free Gift and/or Gift with Purchase and Samsung expressly excludes and disclaims any representations, warranties or endorsement, implied or express, written or oral, of the gift offered under this Promotion, including but not limited to any warranty of quality, merchantability, fitness for a particular purpose, health and safety. The Free Gift and/or Gift with Purchase are offered solely by the merchant under such terms and conditions as may be determined by the merchant. Any dispute arising from or in connection with the Free Gift and/or Gift with Purchase offered by the merchant shall be resolved by the users directly with the merchant.
17. These Terms and Condition herein shall be governed by and interpreted in accordance with Malaysian law and the parties submit to the exclusive jurisdiction of the Malaysian courts.
Q1: What is Samsung Redemption?
Samsung Redemption is new customer portal for you to submit your redemption claim, keep track on your redemption status and view your redemption history.
Q2: How to register an account?
You are required to register an account in order to proceed online redemption claim. Log on to https://samsung-redemption.com/my-gwp/login and click on “No account yet? Register here”. Complete the registration form and you will receive an email notification to complete your account activation. Once the account is activated successfully, you may proceed in logging into Samsung Redemption.
Q3: I forgot my password. How do I reset it?
Go to https://samsung-redemption.com/my-gwp/login and click on ‘Forgot Password’ at the right side of menu bar. The system will prompt you to enter your email account that need to reset password and you will receive reset email in the inbox of the email account you entered. Click the ‘Reset Password’ link in the email and you will be taken to the page where you can create a new password. Once you have completed the reset process, you will be able to sign in using your new password.
Q4: How do I participate in this promotion?
Purchase one of the promotional products: (i) UA55RU7300KXXM or (ii) UA58RU7100KXXM or (iii) UA55RU7400KXXM between 15th June 2019 and 15th July 2019 at any participating Samsung authorized stores. Following your purchase, visit https://samsung-redemption.com/my-gwp/login to complete the online redemption form and submit within redemption period.
You will need to enter the following information: -
ii. Store of purchase
iii. Date of purchase
iv. Invoice number
v. Model purchased
vi. Model purchased Serial Number
vii. Full Name
viii. Delivery Address
ix. Contact Number
x. Upload a copy of Proof of Purchase (the Receipt)
Please refer to the Term and Conditions for full eligibility details at Terms and Conditions page
Q5: What is the Redemption Period?
You must complete and submit your online redemption form between 15th June 2019 and 31st July 2019. In case there is any problem with your redemption, you should receive an email within 5 business days from your submission date and please provide necessary information/receipt by 10th August 2019 at 11:59 p.m. MYT, otherwise you will no longer be able to redeem your free gift.
Q6: How do I find my TV Serial number?
You can find your TV Serial Number in the following ways:
i. Sticker at the back of the TV
ii. You can get the TV information from the TV menu. To get the info, press "Menu" on your remote control, choose "Support" and then choose "Contact Samsung". The information will be displayed. Use arrow up and down key to find the serial number.
Q7: How do I prepare my Receipt for upload as part of the redemption process?
-Uploaded document must be a PDF document or in an image format (jpg, jpeg or png format). Maximum size of each document is 10MB.
-If you have a scanner, scan your receipt and save to your computer then ready to upload.
-If you do not have a scanner, take a picture with your mobile device and upload the image from your device’s photo library.
-If required, you can click "+ More Attachments" to upload multiple documents.
-Please ensure all the required details are clearly visible. Blurred or unclear receipt may delay your claim.
Q8: I have just submitted a redemption form, what happens next?
An on-screen notification will be displayed confirming your redemption request has been submitted and you will also receive an email detailing your Redemption ID.
Please check your email inbox (email account entered during account registration) for your notification related to this promotion. You will receive an email notification on validation status and delivery tracking number. Thereafter, your redemption request will be processed by our fulfilment partner within 5 business days from your submission date and free gift will be delivered to you. Arrival time may differ subject to delivery area.
Q9: How long will it take to receive my gift?
Your gift will be delivered within 4 weeks of your claim being successfully validated. You will receive an email notification with delivery tracking number. Arrival time may differ subject to delivery area.
Q10: How do I keep track of my redemption status?
Please check your email inbox for notification related to this promotion. Alternatively, you can login https://samsung-redemption.com/my-gwp/login to check the redemption status.
Q11: I have entered incorrect details during the redemption process, what should I do?
If you enter incorrect information at any point during the redemption process, please notify the support team straight away. Failure to enter correct details may result in your free gift delivery being
delayed or your claim being rejected.
If this is the case, please email us at email@example.com.
Q12: How can I change my delivery address?
By default, address that you entered during account registration will be the delivery address for gift redemption. When you are submitting redemption request, the default delivery address will be
displayed and you have the option to amend it if you need to.
Q13: I have received an email informing me of Incorrect/Incomplete/Illegible Proof of Purchase, what does this mean and what do I have to provide?
Please refer to the email we have sent you, it may be that the proof of purchase (the Receipt) uploaded is not sufficient to process your claim due to one or more of the following:
i. Receipt does not match your redemption information,
ii. Receipt does not show purchase date, products or retailer that you purchased from,
iii. Uploaded document is not a receipt,
iv. Receipt is not legible.
You can login to Samsung Redemption to re-upload the valid and complete copy of receipt by 10th August 2019 at 11:59 p.m. MYT, otherwise you will no longer be able to redeem your free gift.
Q14: I received Damaged or Defective gift item, what should I do?
Please arrange to return the damage or defective gift within 14 days upon receipt. Damaged or defective gift must be returned in the condition received by you with all the original packaging accessories and/or manual to the nearest merchant retail outlet (i.e. Ogawa) to claim replacement or warranty.