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  • TERMS AND CONDITIONS

HIGHLIGHTS

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FAQ

FAQ: dimsum 20% Subscription Promo

No.  Question (EN) Answer
1 What is dimsum entertainment? dimsum entertainment is a popular video-on-demand service featuring the latest and best encore dramas, movies, anime, kid's edutainment, lifestyle, news and more from all over Asia. Watch the latest dramas and simulcast from the countries of origin on multiple devices.
2 What is this promotion? 1. Exclusive 20% lifetime discount on dimsum monthly subscription for Samsung TV users when monthly subscription payment is made via any active credit cards (“Promo 1”)

OR

2. 20% discount on dimsum subscription for one (1) month for Samsung TV users when payment is made via online banking (“Promo 2”).
3 What are the subscription options? Subscription options that are made available for this Promotion are:
1. VIP Family
2. VIP
4 How many promo codes can I redeem? Samsung TV users are entitled to redeem one (1) promo code for each subscription option from the Promotion App. 
5 How long is this promotion available? This promotion is valid from 1st to 31st July 2020.
6 What are the Eligible TV Models? Applicable for 2018 and 2019 Samsung TVs.
7 How should I redeem and and utilize the promo code? a. First Time users
i. Go to Promotion App on Samsung Smart Hub
ii. Click get it now button
iii. Confirm Samsung Account to activate the code (The code will show on the popup)
iv. Sign up at www.dimsum.my
v. Tap on the "Have a Promo Code" to apply promo code
vi. Select your preferred payment method
vii. Click to Pay Now to complete subscription
viii. Download app from Google Play Store / Apple App Store

b. Exisiting dimsum users
i. Go to Promotion App on Samsung Smart Hub
ii. Click get it now button
iii. Confirm Samsung Account to activate the code (The code will show on the popup)
iv. Sign in dimsum via www.dimsum.my using web broswer
v. Check on your current plan at My Account Page
vi. For current active plan: "Redeem here" upon expiry
vii. For expired/ non-active plan : click to "Redeem Here"
viii. Select your preferred payment method
ix. Click to Pay Now to complete subscription
8 How many devices can I connect to dimsum entertainment? The number of accessible devices is based on userr subscription. For VIP Family, user can access up to 5 devices concurrently while VIP subscribers can use up to 2 devices. Sharing access is not available for users with no active subscriptions.
9 I'm already a dimsum subscriber.
Can i still enjoy this offer?
Yes, user will have to wait till the current subscription ends and may proceed to redeem the promo code from the Samsung Promotion App.
For users with recurring payment method, please cancel userr current subscription from My Account or iTunes first before redeeming the code
10 How do I know if my subscription is successful? Once subscription is successful, user will receive a subscription confirmation email from dimsum entertainment.
11 Can I use the promo code with other ongoing offers on dimsum entertainment ? No. Offer cannot be exchanged for cash or used in conjunction with other promotions, vouchers, loyalty or privilege cards.
12 Why can't I enjoy dimsum entertainment promo code? The validity of promo codes may vary from each promotional campaign. It cannot be used together during any active entitlement periods, or in combination with other discounts, coupons, promotions and promo codes. Please contact our Customer Care for further information.

For iOS users, you may enjoy promo codes when you register via the website (www.dimsum.asia).
13 Where can I access dimsum entertainment? Once you have subscribed to dimsum entertainment, you can watch anytime, anywhere in Malaysia, Brunei and Singapore on your smartphones, computers, tablets, laptops and TVs.
14 What kind of content is available on dimsum entertainment? dimsum provides dramas,animations, kid's programmes, movies, variety shows, news and more from all over Asia, including China, Thailand, Korea, and Japan. Some of the content are from our branded partners.

While streaming, user can shop for similar look or items from the selected drama series through the Watch & Shop feature on dimsum entertainment.
15 Can I access to dimsum entertainment when I’m offline? Yes, with the download feature, user can download up to 20 videos via the mobile app and access the downloaded content for up to 14 days without internet connection. For overseas access, turn on Airplane Mode on your mobile device to view your downloaded videos.
16 Is there a limit to how much I can watch on dimsum entertainment? No, user can enjoy unlimited streaming during your free access period.
17 How many languages are available as subtitles on dimsum entertainment? dimsum supports Chinese, English and BM subtitles for most of its series and movies.
18 How do I cancel the subscription? This is an automatic renewal subscription via credit cards; therefore, cancellation is required to stop the auto-renewal. user can cancel it 3 days before the expiry of current cycle by going to “My Account” on userr dimsum app and click on "Cancel Subscription".
19 Can I get refund after cancelling my subscription? No refund is applicable for all cancellations, however user can still access to dimsum until the end of userr current subscription cycle.
20 Who should I contact for assistance? You can contact our Customer Care via email at contactus@dimsum.my, or call 1300-88-7827 from Mondays to Fridays, 8:30am to 5:30pm, except public holidays.

TERMS AND CONDITIONS

2020 Dimsum App Promo – 20% off Lifetime Subscription

 

Terms and Conditions

 

Introduction 

dimsum entertainment is a popular video-on-demand service featuring the latest and best encore dramas, movies, anime, kid's edutainment, lifestyle, news and more from all over Asia. Watch the latest dramas and simulcast from the countries of origin on multiple devices. 

 

Promotion 

Exclusive 20% lifetime discount on dimsum monthly subscription for Samsung TV users when monthly subscription payment is made via any active credit cards (“Promo 1”) OR 20% discount on dimsum subscription for one (1) month for Samsung TV users when payment is made via online banking (“Promo 2”). The term Promo 1 and Promo 2 are together known as the “Promotion”. 

 

Promotion Period 

1st July 2020 to 31st July 2020 or while stocks last.  Samsung Malaysia Electronics (SME) Sdn Bhd (“Samsung”) reserves the right to shorten, extend or cancel the Promotion Period at its sole discretion without prior notice.

 

Redemption Mechanism  

1. The promo code redemption is only applicable to 2018 and 2019 Samsung TV users and is subjected to dimsum terms and conditions. User are advised to read and understand the terms and conditions set by dimsum at https://www.dimsum.my/faq. Details of the 2018 and 2019 Samsung TV is in Appendix 1.

2. To be entitled for this Promotion, Samsung TV users have to redeem the Promo Code from the Samsung Promotion App that is available in the Samsung Smart Hub.

3. The Promo Code redemption is from 1st July 2020 to 31st July 2020.

4. This Promotion is open to all Samsung TV users, new and existing dimsum subscribers in Malaysia only.

5. Subscription options that are made available for this Promotion are VIP Family RM 11.00 (N/P: RM 13.90) and VIP RM 6.40 (N/P: RM 8.00). The number of accessible devices are based on the user’s subscription.

6. Users can access up to 5 devices concurrently with VIP Family; access up to 2 devices concurrently with VIP. Sharing access is not available for users with no active subscriptions.

7. Guide to redeem and utilize promo code:

 

a. First Time users

i. Go to Apps Tile on the Samsung Smart Hub

ii. Click on Samsung Promotion app on Editor’s choice

iii. Click open button to enter Samsung Promotion

iv. Find the promotion banner and click download button

v. Confirm Samsung Account to activate the code (The code will show on the popup)

vi. Sign up at www.dimsum.my

vii. Tap on the "Have a Promo Code" to apply promo code

viii. Select your preferred payment method

ix. Click to Pay Now to complete subscription

x. Download app from Google Play Store / Apple App Store 

 

b. Exisiting dimsum users

- Existing dimsum subscribers will have to wait for the current subscription to end to be able to enjoy this Promotion.

- For users with recurring payment method, existing subscription has to be cancelled from dimsum’s My Account or iTunes first before redeeming the Promo Code.  

i. Go to Apps Tile on the Samsung Smart Hub

ii. Click on Samsung Promotion app on Editor’s choice

iii. Click open button to enter Samsung Promotion

iv. Find the promotion banner and click download button  

v. Confirm Samsung Account to activate the code (The code will show on the popup)  

vi. Sign in dimsum via www.dimsum.my using web broswer  

vii. Check on your current plan at My Account Page  

viii. For current active plan: "Redeem here" upon expiry  

ix. For expired/ non-active plan : click to "Redeem Here"  

x. Select your preferred payment method   

xi. Click to Pay Now to complete subscription  

 

8. Once subscription is successful, Samsung TV user will receive a subscription confirmation email from dimsum entertainment.

9. The validity of Promo Codes may vary from each promotion campaign. It cannot be used together during any active entitlement periods, or in combination with other discounts, coupons, promotions and promo codes. The Promo Codes strictly cannot be exchanged or replaced with other or different on-going promotions. 

10. Once user have utilized the promo code and is accepted by dimsum, whilst payment is made via credit card, it becomes an automatic renewal subscription; therefore, cancellation is required to stop the auto-renewal. Users can cancel it 3 days before the expiry of current cycle by going to “My Account” on the dimsum app and click on "Cancel Subscription".

11. Samsung shall not be held responsible for monetary loss in subscription of dimsum in any form.

12. SMG Entertainment Sdn Bhd (“Dimsum”) reserves the right of final decision on all matters concerning the Promo Codes.

13. This Promotion if accepted and subscribed by the users is only between Dimsum and users. Samsung only act as coordinating party and is not involved in or a party of any transaction of this Promotion. Users are advised to read and understand the applicable terms and conditions before you proceed with the subscription accordingly.  

 

General Terms and Conditions

1. The Promotion is available during the Promotion Period only. 

2. Samsung reserves the right to shorten, extend or cancel the redemption period and/or voucher at its sole discretion without prior notice.

3. The Promotion is not redeemable for cash, not exchangeable or transferable, and cannot be used in conjunction with other promotional offers.

4. By participating in this Promotion, consumer fully and unconditionally agrees to and accepts the Terms and Conditions stated herein and the decisions of Samsung on every aspect of this Promotion shall be final and binding.

5. All pictures and/or images of the promotion products found in any advertising and marketing materials are for illustration purposes only and may be different from the actual products.

6. Samsung reserves the right to amend these Terms and Conditions without prior notice to the extent permitted by law.

7. Samsung shall not be liable in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the Promotion.

8. By participating in this Promotion, each consumer  agrees to release and hold Samsung and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfillment agencies, and legal advisors, harmless from any and all losses, damages, rights, claims and actions of any kind in connection with the Promotion or resulting from acceptance, possession, use or misuse of the free gifts, or travel to or from any gift-related activity, including without limitation, personal injury, death, and property damage, and claims based on publicity rights, defamation, or invasion of privacy.

9. In case of any dispute, Samsung reserves the right to make the final decision. Samsung’s decision is final and no further correspondence or appeal will be entertained.

10. During the Promotion Period, Samsung may collect consumers information including personal information in the form of, among others, survey forms, (whether on our own or by appointed service provided) taken during the Promotion. By participating in the Promotion, you agree that the collection of such information will be processed, handled and use in accordance with the Samsung Privacy Policy at http://www.samsung.com/my/info/privacy.html.

11. These Terms and Condition herein shall be governed by and interpreted in accordance with Malaysian law and the parties submit to the exclusive jurisdiction of the Malaysian courts.

APPENDIX 1

2018 and 2019 Samsung TV

2018 Model

2019 Model

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QA98Q900RBKXXM

QA55Q7FN

QA82Q900RBKXXM

QA55Q8CN

QA82Q60RAKXXM

QA65Q6FN

QA75Q900RBKXXM

QA65Q7FN

QA75Q90RAKXXM

QA65Q8CN

QA75Q75RAKXXM

QA65Q9FN

QA75Q60RAKXXM

QA75Q7FN

QA65Q90RAKXXM

QA75Q9FN

QA65Q75RAKXXM

UA43NU7100

QA65Q60RAKXXM

UA49N5000

QA55Q75RAKXXM

UA49NU7100

QA55Q60RAKXXM

UA49NU7300

QA49Q60RAKXXM

UA50NU7090

UA82RU8000KXXM

UA50NU7400

UA75RU7100KXXM

UA55NU7090

UA65RU8000KXXM

UA55NU7100

UA70RU7100KXXM

UA55NU7300

UA65RU7400KXXM

UA55NU7400

UA65RU7300KXXM

UA55NU8000

UA65RU7100KXXM

UA58NU7103

UA65NU7090KXXM

UA65NU7100

UA55RU8000KXXM

UA65NU7300

UA58RU7100KXXM

UA65NU7400

UA55RU7400KXXM

UA65NU8000

UA55RU7300KXXM

UA65NU8500

UA55RU7200KXXM

UA75NU7100

UA55RU7100KXXM

UA75NU8000

UA55NU7090KXXM

UA82NU8000

UA50RU7400KXXM

UA49J5250AKXXM

UA49RU7300KXXM

UA32N4300AKXXM

UA50RU7200KXXM

 

UA50RU7100KXXM

 

UA50NU7090KXXM

 

UA43RU7100KXXM

 

UA49J5250AKXXM

 

UA40J5250DKXXM

 

UA32N4300AKXXM

 

QA55LS03RAKXXM