Payments

Payment methods

Q. What payment methods are available on the Samsung Online Shop?Click to Expand
A.

We accept a variety of payment method via ipay88 (local internet banking and credit/debit cards). ipay88 is a regulated payment service provider under Malaysia Payment System Act offering local internet banking service such as
1) Maybank2U
2) CIMB
3) Hong Leong Online
4) RHB Online
5) Ambank
6) Alliance
7) Bank Rakyat Online
8) Affin
9) Bank Simpanan Nasional
10) FPX(online payment recognized by Bank Negara)

Q. How do I purchase your products with Cash on Delivery mode?Click to Expand
A.

Currently, we do not support any Cash on Delivery option.

Q. What can I do if my payment failed?Click to Expand
A.

If you believe a payment has been taken more than once. Please contact our Customer Support Team  at 03-5191-1515 for assistance, Monday to Friday from 09:00 to 18:00, and excluding Sat, Sun & public holidays.

Q. How long will it take for the duplicate payment to be paid back to me?Click to Expand
A.

It can take up to 15 days for refund to be issued, but it is quite often sooner (within 3-5 working days) dependant on your card issuer.

Q. Will payment be taken before I have received my order, or upon receipt of the order (once I have signed for it)?Click to Expand
A.

Payments are taken when your order has been dispatched (when your invoice is generated) in Samsung.com and it is confirmed your order has been placed. When this is shown as being debited from your card or account, is dependent on your bank.

0% Instalment

Q. What is 0% interest instalment?Click to Expand
A.

 0% interest instalment is a repayment schema that allows you to use your credit card to make a transaction and then repay the amount in instalments over the course of 6 months or 12 months with 0% interest free.

Q. How do I apply for 0% interest instalment?Click to Expand
A.

1. Add your favorite product(s) to your shopping cart and proceed to checkout
2. In the Payment Gateway screen, open the dropdown menu under Available Payment Methods.
3. Select your preferred credit card type and choose the 0% Installment option.
4. Enter your credit card details and select your preferred instalment payment plan. Complete the payment
5. The full amount of your purchase will be reflected in your order confirmation email. (please note that your monthly payment will be reflected in your next monthly credit card statement.)

Installment Option in Payment Gateway Page
Q. What credit cards can be used for 0% Interest Instalment? Click to Expand
A.

We currently have 3 banks that offers instalment plan payment method
 
1. Public Bank
2. Maybank
3. HSBC 

Q. What is the minimum spend for instalment plan?Click to Expand
A.

Minimum spend in order to be eligible for 0% interest instalment plan as the table below and it is based on the checkout value (after deduction of discount vouchers) instead of a single order/item value.

instalment
Q. What are the tenure options available?Click to Expand
A.

You can opt to instalment plan for a period of 6-months or 12-months. 

Q. Are there any other additional fees?Click to Expand
A.

No. there are no other processing or additional fees.

Q. Is there a waiting period before my instalment transaction is approved?Click to Expand
A.

Once the payment has been approved by your credit card issuer. The transaction will be proceed immediately.

Q. Are debit cards eligible for 0% interest instalment?Click to Expand
A.

No. 0% interest instalment is only applicable for credit cards.

Q.
Can I change payment mode after placing my order with 0% Interest Instalment?Click to Expand
A.

Once you have submitted your order. You will not be able to choose another payment method.

Q. What happens if I apply voucher(s) for my instalment plan purchase?Click to Expand
A.

Instalment plan payment method will only be applicable to checkout amount more than or equal to MYR 500.00, after deducting voucher discounts.