Payments

Payment methods

Q. What payment methods are available on the Samsung Online Shop?Click to Expand
A.

We accept a variety of payment method via ipay88 (local internet banking and credit/debit cards). ipay88 is a regulated payment service provider under Malaysia Payment System Act offering local internet banking service such as
1) Maybank2U
2) CIMB
3) Hong Leong Online
4) RHB Online
5) Ambank
6) Alliance
7) Bank Rakyat Online
8) Affin
9) Bank Simpanan Nasional
10) FPX(online payment recognized by Bank Negara)

Q. How do I purchase your products with Cash on Delivery mode?Click to Expand
A.

Currently, we do not support any Cash on Delivery option.

Q. What can I do if my payment failed?Click to Expand
A.

If you believe a payment has been taken more than once. Please contact our Customer Support Team  at 03-5191-1515 for assistance, Monday to Friday from 09:00 to 18:00, and excluding Sat, Sun & public holidays.

Q. How long will it take for the duplicate payment to be paid back to me?Click to Expand
A.

It can take up to 15 days for refund to be issued, but it is quite often sooner (within 3-5 working days) dependant on your card issuer.

Q. Will payment be taken before I have received my order, or upon receipt of the order (once I have signed for it)?Click to Expand
A.

Payments are taken when your order has been dispatched (when your invoice is generated) in Samsung.com and it is confirmed your order has been placed. When this is shown as being debited from your card or account, is dependent on your bank.