Products & Services

Warranty Claims

Q. Are products purchased from Samsung Shop covered under warranty?Click to Expand
A.

Yes, all Samsung products are covered under manufacturer warranty. Further details about warranty can be found on our website: https://www.samsung.com/my/support/warranty/

Q. How long is the warranty period for my product purchased from Samsung Online Shop?Click to Expand
A.

The manufacturer’s warranty provided with Samsung products varies depending on the product. Information regarding the Samsung warranty can be found in the box for the Samsung product.

If you have a fault with a product you have purchased from us please contact us. Contact details and further details about the warranty can be found on our website: https://www.samsung.com/my/support/warranty/
 
You must retain your proof of purchase/delivery invoice for future reference and in order to make a claim under the manufacturer’s warranty.
 
The manufacturer’s warranty does not affect your rights under your purchase contract with us or your statutory rights.

Issues

Q. Who can I contact if the product received is faulty?Click to Expand
A.

If you experience a fault with the product within 14 days from purchase, please contact our Customer Support Team  at 03-5191-1515 for assistance, Monday to Friday from 09:00 to 18:00, and excluding Sat, Sun & public holidays.  or drop us an email at my_shop@samsung.com

PRICE

Q. Are prices on Samsung Online Shop inclusive of 6% GST?Click to Expand
A.

As of 1st June 2018, all prices shown on Samsung shop.com have been amended to 0% GST from the total price.