Why is there no water from the dispenser?

Last Update Date : Jan 13. 2018

Symptoms

 
1. Water leaks from the freezer compartment (See step 4 below.)

2. No ice production (No water comes into the ice tray.)

3. Overcooling in the fridge Compartment

Cause


The failure of a water dispenser is generally caused by one of the following conditions:

• Bad water connection ( Bad Plumbing/Water line kink/Bad fitting connection of tube)

• Bad water valve

• Frozen water tank

 

• You have air in the water line. 

• Your refrigerator water line is not turned on.

• Your water filter cartridge needs to be replaced.

• Tube fitting at the bottom (RSG* Model) is wrongly installed.

 

** (RSG* Model) - RS61681GDSR/SH, RS21HNTPN1/XSH, RS21HNLMR1/XSH & RS21HNTRS1/XSH

• Water tank inside of the fridge compartment is frozen.

 

Solution

 

To fix the above conditions and get the water dispenser to work again, please do the followings:

1. Remove Air In The Water Line


To clear air out of your water line, press the water dispenser lever for one or two minutes.

You need to flush the water system to remove air (bubble) inside of the water line.

Air can go into the water line due to a bad water connection.
1

 

2. Turn On The Water Line


To turn on the water line, follow the below steps:

1) Carefully pull the refrigerator away from the wall.

2) Locate the water connection on the back of the refrigerator.

3) Trace the line to a point where it is connected to the water supply house.

4) Find the small shut-off valve at the connection.

5) Open the valve and turn on the water line.

3. Check The Water Filter


If the water filter is not correctly installed, it can block the water flow into the dispenser. The water filter is located in one of the two places below in your refrigerator:

    • In the upper right rear of the refrigerator

    • Behind the vegetable bin

To change the water filter, follow the steps below:

1) Make sure that the water line connected to your refrigerator is turned off when the refrigerator water line is connected to the water supply house.

2) If your water filter holder is located in the upper right rear of your refrigerator, remove the top glass shelf from your refrigerator.

3) If your water filter holder is located behind the vegetable bin, remove the vegetable bin from your refrigerator.

4) Remove the old water filter by turning it counter clockwise 90 degrees, until the Unlock symbol on the filter lines goes up above the Water Filter mark on the filter holder. The Unlock symbol looks like an open padlock. Apply a slow and steady pressure when you turn the water filter. The turning may be difficult.

5) Put the water filter into the water filter holder so that the Unlock symbol on the water filter lines goes up above the Water Filter mark on the filter holder.
1


6) Turn the water filter counter clockwise 90 degrees until the Lock symbol on the water filter lines goes up above the Water Filter mark on the filter holder. The Lock symbol looks like a closed padlock.

NOTE: If the arrow and padlock line are not lined up, the water will not flow into the dispenser.

1



NOTE: Apply slow and steady pressure, when you turn the filter. The turning may be difficult, meaning that the filter is firmly sealed. Turn on the water line. Check for leaks.

 

4. Check Tube Fitting At The bottom Of The Freezer Door


(It is only for RSG* Model.)

** (RSG* Model) - RS61681GDSR/SH, RS21HNTPN1/XSH, RS21HNLMR1/XSH & RS21HNTRS1/XSH


If Tube fittings are connected to a wrong line.
• When you press the ice lever, water will come out from the water dispenser.

• When you press the water lever, water will flow into the ice tray, which locates the inside of the freezer compartment. It implies that there is a water leakage from the freezer compartment.
1 1


5. Check The Water Tank


• The Lower Drawer of the fridge compartment is freezing.

• If the temperature is below 0 degree, foods stored inside will be frozen.

• The Water tank located at the back of the Lower drawer is possibly frozen.

• No Water (In this case, you need service from Samsung Service Center.)


 

Not what you were looking for? Let us help you directly! 

Samsung Careline Team are available: 
7 days - 24 hours


Chat Live online with an agent. 

Email us directly. We aim to respond within 24 hours. 


Need Support outside Malaysia? 

Visit your Country Site if you live and/or purchased your Samsung products outside Malaysia. 

All product and contact information on this page applies to Samsung customers and products purchased within Malaysia only. 


How Would You Improve This Answer? 

Help us improve our contents by submitting your comment below. We’ll try to implement your suggestion. 
NOTE: We cannot respond without your name and email address.

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

24 hours a day/ 7days a week
(Including Public Holidays)

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Email to Samsung Pay

We'll respond within 24 hours of your request.

Remote Service

Take advantages of Remote Support for TVs, Mobile phones &Tablets

Call

1 800 88 7799Personal assist for Galaxy Fold

24 hours a day/ 7 days a week

1 800 22 8899For Mobile Devices and Samsung Pay Enquiries

24 hours a day/ 7 days a week

1 800 88 9999For Home Appliances and Other Product Enquiries

24 hours a day / 7 days a week

+603 7713 7420Call From Overseas

24 hours a day/ 7 days a week

+603-5191-1515For Online Store or Orders Enquiries

Mon - Fri 9am - 6pm (Excluding Sat, Sun & Public Holidays)

* For any printer related enquiries, please visit HP website .

Service & Repairs

Samsung Services Centres

Search the nearest Samsung Service Centres in your area.

Smart Service

Experience Samsung Smart Service in Shop

At Your Service

Product Registration, Service Request for Callback, Schedule an Appointment

Track my Repair

Get updates on your Samsung Service

Contact Us