Why my washing machine is displaying an error code.

Last Update Date : Dec 20. 2017

Please use the table below to find the error code that is appearing on your Samsung washing machine and the solution needed to resolve the issue.

 

*Customer Careline Number 1800 88 9999

 

 

After 2014 code

Before 2014 code

Old Code 

Cause

Solution

1C

1E

E7

Water level sensor Issue · Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme. 
· If problem persists please call Customer Careline*

3C

3E

EA

Motor defect

· Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme. 

3C1

3E1

EB

· If problem persists please call Customer Careline* 

3C2

3E2

3E2

3C3

3E3

3E3

3C4

3E4

3E4

4C

4E

E1

Water supply error. The appliance is not detecting that the unit is filling with water. · Check water supply is turned on and that there is adequate water pressure (min:0.5bar, max: 8bar). 
· Check to see if the water hoses are not kinked. Check Inlet filters inside end of Water Valve. 
· If water supply is OK please call Customer Careline*

4C1

4E1

4Ed

Water temperature issue

· Check water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap. 

4C2

4E2

· If problem persists please call Customer Careline*

5C

5E

E2

Water drainage issue. Water is not draining from appliance · Check drainage pump filter for blockages (e.g. lint, coins hair, clips) 
· Check drain hose and waste connection for kinks and blockages. 
Then select a spin cycle to drain
the remaining water in the appliance.
· If problem persists please call Customer Careline*

6C

6E

6E

Water heater not functioning · Please call the customer Careline*

8C

8E

8E

Over current error · Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme. 
· If problem persists please call Customer Careline*

9C1

9E1

PH1

Power error · Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme.
· If problem persists please call Customer Careline*

9C2

9E2

Plo

Power error · Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme.
· If problem persists please call Customer Careline*

AC

AE

13E

Signal communication error between Main PCB and Sub PCB · Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme. 
· If problem persists please call Customer Careline*

Bc

bE

bE

Motor issue · Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme.
· If problem persists please call Customer Careline*

bC1

bE1

12E

Power button issue · Button held in too long. Check whether any of the buttons are sticking or are stuck in. Disconnect appliance from mains and clean the buttons with a lightly dampened cloth. 
· If problem persists please call Customer Careline*

bC2

bE2

14E

Control button issue · Button held in too long. Check whether any of the buttons are sticking or are stuck in. Disconnect appliance from mains and clean the buttons with a lightly dampened cloth.
· If problem persists please call Customer Careline*

bC3

bE3

18E

Button defective · Please call the customer support team*

CC

CE

E8

Water cool down issue · Check water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap. 
· If problem persists please call Customer Careline*

dC

dE

Ed

Door issue · Check that the door is closed fully. 

dC1

 

 

dE1

 

 

· Check nothing is trapping in the door.
· Check unit is not overloaded. 
· If problem persists please call Customer Careline*

dC2

dE2

 

dE2

 

On/Off switch error · Button is being operated continuously. Please disconnect appliance from mains wait 5 minutes and then try again. 
· If problem persists please call Customer Careline*

FC

FE

FE

Fan error ·Please call the customer Careline.

HC

H1

H1

Water temperature issue · Please call the customer Careline*

HC1

HE

HE

HC1

HE1

E5

Water heater not functioning ·Please call the customer Careline*

HC2

HE2

HE2

Dryer heater not functioning ·Please call the customer Careline*

HC3

HE3

HE3 

Steam function does not operate normally · Please call the customer Careline*

HOT

HOT

 

HOT

 

Appliance too hot · This is not a fault; appliance fan will continue to run until the appliance is cool enough for the washing to be removed (55°C). Then the door will unlock. – This prevents heater faults.

LC

LE

E9

Natural drain/Water leak - Low water level detected during cycle. · Check that the level of the drain hose is not lower than the base of the washing machine. Additionally check for a water leak. If no trace of water, switch off the power, reconnect and try again. 

LC1

LE1

11E

· If problem persists please call Customer Careline*

OC/OF

OE

E3

Overflow error · Too much washing powder/liquid may have been added. Switch off the power to the appliance, wait 30 seconds then Switch the power supply back on. The drain pump should operate to drain the washing machine.

OF

· If problem persists please call Customer Careline. *

t1

t1

t1

Appliance in test mode · Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme. 

t2

t2

       t2

· If problem persists please call Customer Careline*

tSt

tSt

      tSt

 

Sud/Suds

Sud

 Sud

This occurs when too much foam is detected and is displayed whilst foaming is being removed. · This is not a fault. 
· The appliance will usually cure this fault on its own, however if it does not you will need to run either an "Eco drum clean" cycle (some models) or a 90°C cotton cycle with no detergent or washing load. 
· To prevent this from happening please reduce the quantity of detergent used.

tC

tE

EC

Temperature sensor issue · Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme.
· If problem persists please call Customer Careline*

tC1

tE1

 tE1

Temperature sensor error

· Please call the customer Carelin*

tC2

tE2

      tE2

tC3

tE3

       tE3

UC

UC

UC

Excessive fluctuation in the supply voltage · Switch off the appliance at the mains then wait 30 seconds. Switch appliance back on again and start a new programme.
· If problem persists please call Customer Careline*

UE

E4

Unbalanced error - The load in the drum is unbalanced. · This is not a fault. The appliance is detecting an unbalanced load and is stopping the spin for safety reasons. 
· To help prevent this from occurring please redistribute washing by adding or removing items to ensure a more balance load. 
· Single large/heavy items such as bath mats or large towels are unlikely to spin on their own so please add 2/3 additional towels and put on another spin cycle.

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

24 hours a day/ 7days a week
(Including Public Holidays)

*Due to call center migration,
our Live chat will temporary down on
25/5/2019, 12am-6am (6hrs).
Apologies for any inconvenient caused.

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Email to Samsung Pay

We'll respond within 24 hours of your request.

Remote Service

Take advantages of Remote Support for TVs, Mobile phones &Tablets

Call

1 800 22 8899For Mobile Devices and Samsung Pay Enquiries

24 hours a day/ 7 days a week

*Due to call center migration,
all of our toll line will temporary down on
25/5/2019, 12am-6am (6hrs).
Apologies for any inconvenient caused.

1 800 88 9999For other Products & Enquiries

24 hours a day / 7 days a week

*Due to call center migration,
all of our toll line will temporary down on
25/5/2019, 12am-6am (6hrs).
Apologies for any inconvenient caused.

+603-7713 7420Call From Oversea

+603-5191-1515For Online Store or Orders Enquiries

Mon - Fri 9am - 6pm (Excluding Sat, Sun & Public Holidays)

* For any printer related enquiries, please visit HP website .

Service & Repairs

Samsung Services Centres

Search the nearest Samsung Service Centres in your area. During Ramadan period, some service centers will closed earlier.
Apologies for any inconvenient caused.

Smart Service

Experience Samsung Smart Service in Shop

Contact Us