How do I troubleshoot applications in Safe Mode on my Samsung Galaxy S5?

Last Update Date : Jan 09. 2018

Last updated: 17 April, 2014

 

You can boot up your device in Safe mode to troubleshoot whether added applications are causing problems, such as reboots, slowdowns, crashes, battery drainage or overheating.

 

Safe mode will load only basic system software and it will disable applications that may be resource-heavy at start-up.

 

If your device is working properly in Safe mode uninstall third-party applications or application updates that you suspect may be problematic using the Application manager. The apps and updates that are most likely causing your devices problems are the ones you downloaded right before the problem(s) on your device began. It's worth checking the reviews of apps in the stores you downloaded them from (Samsung Apps or Google Play). 

 

Removing an application

  1. From the Home screen, touch Apps  Apps .
  2. Touch Settings Settings  .
  3. Touch Application manager ApplicationManager   .
  4. If necessary swipe to the Downloaded tab. Touch an application in the list.
  5. Touch Uninstall > Uninstall.

Note: applications preloaded on your device cannot be uninstalled but you can uninstall any updates you have applied for such apps by touching Uninstall updates > OK.

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

24 hours a day/ 7days a week
(Including Public Holidays)

*Due to call center migration,
our Live chat will temporary down on
25/5/2019, 12am-6am (6hrs).
Apologies for any inconvenient caused.

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Email to Samsung Pay

We'll respond within 24 hours of your request.

Remote Service

Take advantages of Remote Support for TVs, Mobile phones &Tablets

Call

1 800 22 8899For Mobile Devices and Samsung Pay Enquiries

24 hours a day/ 7 days a week

*Due to call center migration,
all of our toll line will temporary down on
25/5/2019, 12am-6am (6hrs).
Apologies for any inconvenient caused.

1 800 88 9999For other Products & Enquiries

24 hours a day / 7 days a week

*Due to call center migration,
all of our toll line will temporary down on
25/5/2019, 12am-6am (6hrs).
Apologies for any inconvenient caused.

+603-7713 7420Call From Oversea

+603-5191-1515For Online Store or Orders Enquiries

Mon - Fri 9am - 6pm (Excluding Sat, Sun & Public Holidays)

* For any printer related enquiries, please visit HP website .

Service & Repairs

Samsung Services Centres

Search the nearest Samsung Service Centres in your area. During Ramadan period, some service centers will closed earlier.
Apologies for any inconvenient caused.

Smart Service

Experience Samsung Smart Service in Shop

Contact Us