Troubleshooting Guide for Samsung Galaxy Buds

Last Update Date : Mar 07. 2019

Can use single side of earbuds?Click to Expand

Yes. To avoid lost, battery drain and error working, put other earbud in charging case.

How do I turnoff and restart the earbuds when touchpad is unresponsive or the earbuds do not work properly?Click to Expand

If the touchpad becomes unresponsive or the earbuds do not work properly, restart the earbuds.

To reset and restart the earbuds, insert the earbuds into their corresponding slots in the charging case and remove them after seven seconds or more.

When trying to search earbud through “Find my earbuds” feature, it feature does not work properly and beeping is not sounded. Why is this?Click to Expand

If foreign substances enter inside lens of IR sensor related to “Find my earbuds” feature, the feature may not work properly and beeping is nnot sounded. Furthermore, additional following functions related to IR sensor may not also work properly.

- When taking off earbuds from ear, automatic mute may not work properly

- When wearing earbuds, touchpad may not work properly

 

If above issues appear on your Galaxy Buds, please go to the Authorized Samsung Service Center with device and check whether your device
have any problems.

How do I turnoff and restart the earbuds when touchpad is unresponsive or the earbuds do not work properly?Click to Expand

If the touchpad becomes unresponsive or the earbuds do not work properly, restart the earbuds.

To reset and restart the earbuds, insert the earbuds into their corresponding slots in the charging case and remove them after seven seconds or more.

My earbuds do not work. What’s the problem?Click to Expand

Please check the following solutions.

 

• The battery may be completely discharged. Charge the battery completely before using the earbuds.

• If an earbud’s touch-sensitive sensor does not make contact with your ear, the earbud may not work.

 

 If you do not hear a sound informing you that the earbuds are detected, remove the earbuds from your ears and put them in again.

 

• If the touchpad does not recognise the earbuds or the earbuds do not work, insert the earbuds into their corresponding slots in the
charging case and remove them after seven seconds or more.

Bluetooth device is not located on my earbuds. What’s the problem?Click to Expand

Please check the following solutions.

 

• Close the charging case again and open it to enter the Buetooth pairing mode.

• Ensure that your earbuds and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary
depending on the environment the devices are used in.

I cannot hear others speaking during a call. What’s the problem?Click to Expand

Please check the following solutions.

 

     • Adjust the earbud volume. 

     • Adjust the volume on the connected device when you cannot hear sounds on your earbuds at fll volume

Sometimes while on call, I experience echo in sound. What’s the problem?Click to Expand

Adjust the call volume on the phone, or move to another area.

While using Galaxy Buds connected with mobile device, Bluetooth connection is often disconnected. What’s the problem?Click to Expand

If you have often experienced Bluetooth disconnection, please check the following solutions.

 

• Ensure there are no obstacles, such as walls or electrical equipment, between the devices.

 

• Ensure that the latest version of the Galaxy Wearable app is installed on the mobile device. If necessary, update the Galaxy Wearable app to the latest version.

 

• Ensure that your earbuds and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.

 

• Restart the mobile device and relaunch the Galaxy Wearable app.

While using Galaxy Buds, sometimes I feel that audio quality is poor. What’s the problem?Click to Expand

Please check the following solutions

 

• For best call & sound quality, ensure you use an appropriately sized eartips (Not to use loose size)“ 

• Wireless network services may be disabled due to issues with the service provider’s network. Ensure to keep the earbuds away from
electromagnetic waves.

• Wireless network services may be disabled due to issues with the service provider’s network. Ensure to keep the earbuds away from
electromagnetic waves.

• Ensure that your earbuds and the other Bluetooth device are within the maximum Bluetooth range (10 m). The distance may vary depending
on the environment the devices are used in.

• You may experience drops in volume or noise depending on the connected device’s volume. To avoid this, appropriately adjust the
connected device’s sound.   

• If the volume is too low (too soft), ensure the ‘Media Volume Sync’ is enabled in Bluetooth settings.

Thank you for your feedback!

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