While using Gear IconX, audio quality is poor or sound volume was lower than before?

Last Update Date : Apr 30. 2018

If the audio quality of the earbuds are poor, check the following:


1 Wireless network services may be disabled due to issues with the service provider's network. Ensure to keep earbuds away from electromagnetic waves.
2 Ensure that your earbuds and the other Bluetooth device are within Bluetooth range (5 m). The distance may vary depending on the environment the devices are used in.
3 You may experience drops in volume or noise depending on the connected device's volume. To avoid this, appropriately adjust the connected device's sound.


Otherwise, if your earbuds are dirty with dust or earwax, or anything else, please follow below steps to clean them for clear sound.


Basic Maintenance

1 Before wearing your earbuds, make sure to clean your inside ear.
2 Wear and use earbuds with dry condition.
3 After using the earbuds, wipe an inside earbud tip with soft and dried towel to remove dust, earwax, or oil from your skin.



How to clean earbuds


Please cleaning your earbud periodically to use for extended period without problem.

1 Take off earbuds tips from earbuds smoothly.


Note: Do not detach the earbud tip from earbud excessively. The earbud tip may tear.

2 Use a cotton swab and dried brush to remove any debris and foreign materials.
3 Once that's done, if you still see a foreign substance, try brushing earbuds again to dislogde the remained that.

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