Get Started with Smart Switch

Use the steps below to begin your transfer

Select your OS

To get started select the operating system of the device you are transferring from the compatible options below.

Apple iOS

Android

Blackberry

Windows

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View the steps for transfer

confirm the transfer method above to view

confirm the transfer method above to view

Transfer your iOS content and settings using a USB cable

Watch the video and learn how to use a USB cable and Smart Switch app to transfer your iOS data to your new Galaxy device.

Need help to switch off iMessage? Click here

Need help to disable your encryption? Click here

iMessage is a trademark of Apple Inc., registered in the U.S. and the other countries.

View the steps for transfer

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Transfer complete summary

Once the second transfer has completed a review screen will be presented with a summary of all content transferred. You have successfully tranferred your iCloud data to your new Galaxy device.

iMessage is a trademark of Apple Inc., registered in the U.S. and the other countries.

Select transfer method

Choose the wireless method of transfer from the menu.

Select transfer direction

Choose the Recieve method of transfer from the menu.

Select iOS device type

Choose the iOS device type from the menu.

Sign into iCloud

Enter your login details to access your iCloud data for transfer.

Disabling Two-Factor Authentication

You may be unable to access your iCloud data on your Galaxy device if Two-Factor Authentication is enabled on your iOS device. Follow the next few steps to learn how to disable Two-Factor Authentication.

Access your Apple ID account page

Once you have selected learn more on the previous step, you will be able to read more on Two-Factor Authentication. Please select the Apple ID account page link to continue.

Select your security settings

From your Apple ID account dashboard tap the Security option to select it.

Select Two-Factor Authentication

Once at your security settings, scroll to the Two-Factor Authentication section and tap on the text.

Turn off Two-Factor Authentication

Confirm shut off Two-Factor Authentication by selecting continue. With Two-Factor Authentication off, you should be able to transfer your iCloud data in the following steps. Please return to the Smart Switch app to continue.

Select the iCloud items you wish to transfer

Select the items you would like to transfer and tap IMPORT at the bottom of your new Galaxy device screen.

Wait for the transfer to complete

Depending on the amount of content transferring, this time may vary.

Finish the basic transfer

Once the basic transfer has completed, tap continue at the bottom ot the page to complete the transfer.

Review and being 2nd transfer

Review the second iCloud data import items and select import from the bottom of the page.

Transfer complete summary

Once the second transfer has completed a review screen will be presented with a summary of all content transferred. You have successfully tranferred your iCloud data to your new Galaxy device.

iMessage is a trademark of Apple Inc., registered in the U.S. and the other countries.

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Backup your iOS apps and settings using a USB cable and your PC/MAC

Watch the video and learn how to use a USB cable and Smart Switch for Windows PC/MAC to transfer your data to your new Galaxy device. This video will show you how to create a backup on your local hard drive.

Need help to switch off iMessage? Clickhere

Need help to disable your encryption? Click here

iMessage is a trademark of Apple Inc., registered in the U.S. and the other countries.

Transfer your Android apps and settings using a USB cable

Watch the video and learn how to use a USB cable and Smart Switch app to transfer your app settings and data to your new Galaxy device.

Transfer your Android apps and settings wirelessly

Watch the video and learn how to use WiFi and the Smart Switch app to transfer your app settings and data to your new Galaxy device.

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Backup your Android content and settings using a USB cable and your PC or Mac

Watch the video and learn how to use a USB cable and Smart Switch for Windows PC to transfer your data to your new Galaxy device. This video will show you how to create a backup on your local hard drive.

Need help to switch off iMessage? Clickhere

Need help to disable your encryption? Click here

View the steps for transfer

1

Download Smart Switch

Downloadthe Smart Switch software for Blackberry OS 1O device on your PC browser.

Install the application

Run the downloaded Smart Switch software file on the PC.

Check for Blackberry device drivers

If your Blackberry has not been connected to your PC previously you will need to install the drivers necessary to communicate with the device. Select 'start to install' to continue.

Start Blackberry desktop

If you do not have Blackberry device drivers installed you will need to click on Start.exe to begin this process so your Blackberry device can communicate with your PC.

Install Blackberry 10 desktop software

Click 'download and install' to begin.

Select your language

After the installation of Blackberry desktop software has completed you will need to configure the language and select 'ok' to continue.

Accept user agreement

Read and accept the user agreement to continue..

Select the installation

Read and accept the user agreement to continue. Choose which Blackberry installations you want to install. For Smart Switch to run only the 'device drivers' need to be installed. Once you have made your selection, click 'install'

Confirm and close installer

After the installation has completed you will see a summary screen. Select 'close' to return to the Smart Switch connection screen.

Windows driver message

From the task bar on the lower right of your screen you should see a Windows notification confirming successful device driver installation.

Blackberry 10 device is connected

After Windows notification of device driver installation Smart Switch will confirm device status as 'Connected' Click 'Start to install' to install the Smart Switch app onto your Blackberry device.

Launch Smart Switch

Once installation of the app is complete, open the Smart Switch app on the Blackberry device.

Start content items transfer

Select 'Start' from the app menu to continue.

Connect devices

Select 'Connect' from the app menu to continue.

Launch Smart Switch on your new Galaxy device

Open the Smart Switch app. If you do not have the app installed, visit the Google Play store to download. Search 'Smart Switch' to find the app.

Wireless transfer option

Select 'Wireless' transfer option from the Smart Switch menu.

Receive content items from Blackberry device

Select the 'Receive' transfer option from the Smart Switch menu.

Receive content items from Blackberry device

Select 'BlackBerry' device option from the Smart Switch menu.

Note the network and password

Scroll down and note the network name and password on your new Galaxy device. You will need this information in the next step. Note that your network name and password will be different from the one shown here.

Select WiFi network

On your BlackBerry device access your Wi-Fi settings and select the available network from your new Galaxy device. Select the network name on the Blackberry device and enter the password specified from your new Galaxy device.

Select the content to transfer

Once the connection to your new Galaxy device is made, on your BlackBerry device select the content you want to transfer.

Confirm content items transfer request

On your new Galaxy device tap 'Receive' to begin the transfer

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Open Windows store

Open the Windows store on your Windows device to download the Smart Switch app and get started.

Dowbload Smart Switch app

Search 'Samsung Smart Switch' to find the app and download it.

Open and approve Terms and Conditions disclaimer

Read and approve the disclaimer by tapping on the check mark to continue. Follow the prompts to establish a connection with your new Galaxy phone.

Perform 'Wireless' transfer

Open the Smart Switch app on your new Galaxy device. Select 'Wireless' transfer method. Select 'Receive' option to continue.

Select 'Windows Phone'

Select 'Windows Phone' option to continue with content items transfer.

Note the network and password

Scroll down and note the network name and password of your new Galaxy device. You will need this information in the next step. Note that your network name and password will be different from the one shown here.

Select WiFi network

On your Windows device, access your Wi-Fi settings and select the available network from your new Galaxy device. Tap the network name on the Windows device and enter the password specified on your new Galaxy device.

Select the content to transfer

Once the connection to your Galaxy device is made, on your old Windows device select the content you want to transfer.

Confirm content items transfer request

On your new Galaxy device, tap 'Receive' to begin the content items transfer.

Review transferred content items

On your new Galaxy device, review the content items that have been transferred successfully from your Windows device.

Need more information?

Check our frequently asked questions on the Smart Switch app
to get quick answers to common issues when getting started.

VISIT FAQ

iOS is a trademark of Cisco in the US and other countries and is used under license
Apple: Apple, iPad and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.
BlackBerry: BlackBerry® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
HTC: HTC, the HTC logo, HTC One and HTC Sense are the trademarks or registered trademarks in the U.S. and/or other countries of HTC Corporation and its affiliates.
LG: The trademark "LG" and any other product names, service names, or logos of LG used, quoted, and/or referenced are trademarks or registered trademarks of LG or any of its affiliates.
Nokia: Nokia Networks product and service names, logos, commercial symbols, trade names and slogans are trademarks of Nokia Networks Oy and/or its related companies.
Sony: The trademark "SONY" and any other product names, service names or logos of SONY used, quoted and/or referenced are trademarks or registered trademarks of Sony Corporation or any of its affiliates.


Windows® is a registered trademark of Microsoft Corporation in the United States and other countries.