Switch and transfer from Apple
- Please ensure your iMessage and encryption have been turned off.
- Open ‘Settings’.
- Tap on ‘Messages’.
- Turn off iMessage.
- Connect your phone to a computer.
- Launch iTunes and make sure it’s updated to the latest version.
- Select your phone, then under ‘Backups’ uncheck ‘Encrypt iPhone backup’.
- Enter your Apple ID password.
- When you're asked if you want to back up, press cancel.