Samsung Care


Don’t get into a spin when things go wrong. With free 24/7 home support on-demand and extended home repairs, Samsung Care can help get your washing machine or dryer back up and running quickly.

A man loads laundry into a Samsung Quick Drive washing machine.

Your Benefits

Home Support

Home Support On Demand*

Having problems and needing some help? We can get to you within 24hrs, or on a day that best suits you with our Augmented Reality application. Samsung AR enables one of our Samsung Care Professionals to remotely view your Samsung product and give you remote diagnosis and troubleshooting.*

Instant Response

Instant Response

Have a question? Or want to know more about our products and services, we are here 24/7 every day for you!

0800 SAMSUNG (726 786)
Live Chat

Home Repairs Hours

Extended Home Repair Hours*

Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
Mon-Fri 7am-8pm, Sat 9am-5pm

Applies to Auckland metro areas only.*