Samsung Care


We are here to make sure you stay chilled, or frozen. With Samsung Care we can make sure that your refrigerator or freezer is up and running quickly.

A woman stands at a Samsung Family Hub refrigerator.

Your Benefits

Home Support On Demand

Home Support On Demand*

Having problems and needing some help? We can get to you within 24hrs, or on a day that best suits you with our Augmented Reality application. Samsung AR enables one of our Samsung Care Professionals to remotely view your Samsung product and give you remote diagnosis and troubleshooting.*

Instant Response

Instant Response

Have a question? Or want to know more about our products and services, we are here 24/7 every day for you!

0800 SAMSUNG (726 786)
Live Chat

Home Repair Hours

Extended Home Repair Hours*

Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
Mon-Fri 7am-8pm, Sat 9am-5pm

Applies to Auckland metro areas only*