SMART Support

Available at Samsung Studios

Samsung Studio

SMART stands for Samsung Multiple Automatic Re-flash Tool, which means a simple and convenient way to update your Samsung Smartphone software*.

To update your smart devices (Phone & Tablet) software, please simply visit a Samsung Studio located near you. Our studio can also assist with troubleshooting and diagnosis of Samsung smart devices through Galaxy Diagnostic Tool.

*SMART will be supported for customers who purchased mobile from authorised dealers in New Zealand.

Step 1

Step 1

Once you're at the Samsung Studio, simply plug in your smart device into SMART Tool.

Step 2

Step 2

SMART Tool will then detect the updates you need.

Step 3

Step 3

Click 'NEXT', then updating will begin.

Step 4

Step 4

Unplug your smart device only once the upgrade is completed.