How to change the filter on my Four-door Fridge Freezer (models RF24F or RF24H)

Last Update Date : Jan 16. 2018

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information. 



The filter icon on the display panel will turn red when it is time to replace the water filter. This will be after six months or approximately 300 gallons. If the water in your area has a large amount of lime in it, you may need to replace it earlier.




We do not recommend using generic water filters in your Samsung refrigerator as these may leak or cause damage to your refrigerator.

Follow the below steps to replace your water filter:


1. Turn the filter anti-clockwise and then pull out to remove.


2 3 


2. Insert the replacement filter and turn clockwise to lock into position.





3. After you replace the water filter, touch and hold the Alarm button for three seconds to reset the water filter life indicator






** "To aid us in creating better support content for you, kindly complete the survey below if your query was resolved. Your rating and comments should only be based on the above content.

For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."

Thank you for your feedback!

Need more help? Contact Us.


Monday to Sunday
24 hours / 7 days a week


We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.


0800 726 786For all products

24 hours / 7 days a week

0800 6 726 786For Smart Mobile Devices

24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

Contact Us