Charger is not working. What should I do?

Last Update Date : Sep 30. 2019

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

If your mobile is not charging properly, check the following:

Are you using an original Samsung charger?

YesClick to Expand

Test the mobile by using another compatible Samsung charger and cable.
If the mobile starts charging with the alternative charger and cable, there could be a problem with the original charger. 
You have the option to get a new Samsung charger or have the unit booked for service.

NoClick to Expand

We highly advise to use the original product charger to avoid any issues.
However, if you are using a different charger, please ensure that it is compatible with the mobile. Otherwise this can cause it to not efficiently charge your device. 

Note: If this does not solve your issue or you do not have an original Samsung charger and/or cable, Please contact our Samsung Customer Care on 0800 726 786 to source a replacement.

Do you have a spare Samsung battery of the same model?

YesClick to Expand

Insert the spare battery into the device and plug it in to charge.
If the mobile charges with another Samsung battery, the battery needs to be checked further.
If the mobile still did not charge with another Samsung battery it will also need to be checked further and it will require a service.

NoClick to Expand

The mobile charging port may need to be checked further. If you do not have a spare battery OR the mobile’s battery can’t be removed please contact our Samsung Customer care team on 0800 726 786

Note: This will not apply to non-removable battery series of the Samsung Smartphones. If you need a new battery, please contact our Samsung Customer Care team on 0800 726 786

Important reminders: 

- Ensure that the charger is connected properly. 

- If the battery terminals are dirty, the battery may not charge properly or the device may turn off. Wipe both the gold-coloured contacts and try charging the battery again. 

- The batteries in some devices are not user-replaceable. 

If these steps do not resolve your issue please get in touch through one of the options below .


- Visit Samsung Reps at your nearest Galaxy Studio 
- Contact Samsung Care New Zealand experts on 0800 726 786 
- Contact our Live Chat New Zealand team

Thank you for your feedback!

Need more help? Contact Us.

Online

Monday to Sunday
24 hours / 7 days a week

Email

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

0800 726 786For all products

0800 SAMSUNG
24 hours / 7 days a week

0800 6 726 786For Smart Mobile Devices

0800 M SAMSUNG
24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

Contact Us