Galaxy Note 8: The touchscreen responds slowly or improperly.

Last Update Date : Dec 22. 2017

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

Q: If the touchscreen responds slowly or improperly what could be the reason?  

A: If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly.  

Additionally, please check the other possible issues/solutions:


• If you are wearing gloves, if your hands are not clean, wet or oily, or if you tap the screen with your finger nail(s) the screen may not respond correctly.


• The touchscreen may malfunction in high humid conditions or when and/or after it was exposed to water.


• Try to restart your device to clear any temporary software bugs.


• Ensure that your device software is updated to the latest version.


• If the touchscreen is scratched or physically damaged, visit a Samsung Service Centre or contact Samsung Customer Care.

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