How to restart Galaxy S9/S9+ if screen/device is frozen or unresponsive

Last Update date : Sep 18. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

If your phone's screen is frozen or doesn't respond to touch. Please follow the below easy steps to fix the issue.

1 If your device is frozen and unresponsive, press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.
If your device is frozen and unresponsive, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.
2 If the situation has not improved after a hard restart, please try the steps below before returning the phone to a Samsung Service Centre:
Q1

You can download the user manual from our Manuals & Downloads page.

 

If these steps do not resolve your issue. Please get in touch with our Samsung Care New Zealand experts on 0800 726 786 or Live Chat with our New Zealand Technical Team online, services are open 24 hours, 7 days.

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