How to restart Galaxy S9/S9+ if screen/device is frozen or unresponsive

Last Update Date : Jun 20. 2018

If your phone's screen is frozen or doesn't respond to touch. Please follow the below easy steps to fix the issue.
Should these steps not resolve your issue. Please contact Samsung on the information at the bottom of this page.

1 If your device is frozen and unresponsive, press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.
If your device is frozen and unresponsive, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.
2 If the situation not getting improved after hard restart, please try the steps below before return the phone to Samsung Service Centre:
Q1

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