How to restart Galaxy S9/S9+ if screen/device is frozen or unresponsive

Last Update Date : Aug 15. 2019

If your phone's screen is frozen or doesn't respond to touch. Please follow the below easy steps to fix the issue.

1 If your device is frozen and unresponsive, press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.
If your device is frozen and unresponsive, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.
2 If the situation has not improved after a hard restart, please try the steps below before returning the phone to a Samsung Service Centre:
Q1

If these steps do not resolve your issue. Please get in touch with our Samsung Care New Zealand experts on 0800 726 786 or contact our Live Chat New Zealand team

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