How do I protect my Galaxy S5 from Liquid Ingress?

Last Update Date : Jan 16. 2018

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.

 

 

To ensure your device is well protected against water ingress, please ensure that the back cover and the multipurpose jack cover is closed tightly to prevent water and dust entering the device.

Important:    1. Keep in mind that open or loose covers may allow water and dust to enter the device.

                      2. Please also note that if any of the seals are damaged (as pointed out in the pictures below), 

                          this may lead to the device not being water resistant.


To close the cover, attach the upper part of the back-cover and press firmly on each part in order. 


The final step in sealing your device is to ensure the snap point just around left of flash is closed.

 

image01  

 

Ensure that the multipurpose jack cover is closed tightly.

 

2 

 

 

 

** "To aid us in creating better support content for you, kindly complete the survey below if your query was resolved. Your rating and comments should only be based on the above content.

For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."

Thank you for your feedback!

Need more help? Contact Us.

Online

Monday to Sunday
24 hours / 7 days a week

Email

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

0800 726 786For all products

0800 SAMSUNG
24 hours / 7 days a week

0800 6 726 786For Smart Mobile Devices

0800 M SAMSUNG
24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

Contact Us