How do I protect my Galaxy S5 from Liquid Ingress?

Last Update Date : Jan 16. 2018

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.



To ensure your device is well protected against water ingress, please ensure that the back cover and the multipurpose jack cover is closed tightly to prevent water and dust entering the device.

Important:    1. Keep in mind that open or loose covers may allow water and dust to enter the device.

                      2. Please also note that if any of the seals are damaged (as pointed out in the pictures below), 

                          this may lead to the device not being water resistant.

To close the cover, attach the upper part of the back-cover and press firmly on each part in order. 

The final step in sealing your device is to ensure the snap point just around left of flash is closed.




Ensure that the multipurpose jack cover is closed tightly.






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For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."

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