How to find model number of your phone?
Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
If the device will not turn on, you are able to find the model number on the rear of the phone if there is a non removable battery.
If the device has a removable battery this is located underneath the battery.
For Galaxy Note5 | S6 | S6 edge | S6 edge+ | S7 | S7 edge | S8 | S8+
For Galaxy Note3 | Note4 | S4 | S5
If you are still unable to find the model number of the device, this can also be found on the original box.
If you are unable to find the full model number for your device, for all other queries or for further technical assistance, please get in touch with our Samsung Customer Care on 0800 726 786 or contact our Live Chat with our Technical Team online, services are open 24hours, 7days
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