How to restart my Galaxy Note 5 if device appears to be “frozen” or not responding?

Last Update Date : Jan 16. 2018

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information. 

 

 

 

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it.

If after restarting the device you still find your device freezing at times or is sometimes unresponsive, there are some actions you can try to help correct such symptom:

Step 1: Use the Galaxy Note 5 SMART Manager app to help optimise the device and check for Malware.
Note: SMART Manager may not be available depending on the region or service provider.

Step 2: Create memory space.

Step 3: Check for SW updates for your device.

Step 4: Perform a factory data reset of the device. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

Step 5: If the problem is still not resolved, contact a Samsung Service Centre.

 

 

 

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For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."

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