How to restart my Galaxy S7 if device appears to be “frozen” or not responding?

Last Update date : Nov 23. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

If the device freezes or hangs and you are unable to restart it by holding the Power button, please  press and hold the Volume Down button and Power button at the same time for at least 5 seconds to force the device to restart.


If after restarting the device and it still freezes or is still unresponsive, there are some actions you can try to help correct this issue.

Follow the steps below to try to rectify this issue:

Step 1: Use the Galaxy S7 SMART Manager app to help optimize the device and check for Malware.(SMART Manager may not be available depending on the region or service provider).


Step 2: Free memory space.


Step 3: Check for software updates for the device.


Step 4: Check your device in Safe mode.


Step 5: PerformFactory data reset (via Settings) of the device. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.




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