Is this the correct Samsung software update?

Last Update Date : Aug 13. 2019

We are continuing to provide software updates for an even more improved and optimized user experience.

To maintain optimized usability, keep the software updated at all times using the method below

How to update / check if your devices software is up to date.Click to Expand
1 Go into your Settings on your mobile device.
2 Scroll down and select Software Update
3 Click into Download and Installation this will show you if your software is up to date or if it needs to be updated

In addition, caution is required as there are cases of unauthorized distribution of apps that provide software updates for Samsung smartphones that prompt users to pay for updates.

We do not provide software updates under any circumstances other than via your mobile phone, PC smart switch or through one of our official service centre's.

Most importantly, we do not distribute software updates through specific apps from online sites (Internet or SNS, etc) or the Google Play Store. 

Providing our software upgrade services through online websites or specific apps without our consent falls under illegal copyright infringement.

Downloading and installing software through these illegal apps may cause problems on your product. Be careful to avoid damage to your device or security leaks resulting from the use of illegal services (especially from paid services).

Our official software is distributed along with relevant details through "Software Update" in your mobile phone. You can also check in the Notices section of the Samsung Members app.

For all other queries or for further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

Thank you for your feedback!

Need more help? Contact Us.

Online

Monday to Sunday
24 hours / 7 days a week

Email

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

0800 726 786For all products

0800 SAMSUNG
24 hours / 7 days a week

0800 6 726 786For Smart Mobile Devices

0800 M SAMSUNG
24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

Contact Us