Moisture detected message and how to clear it

Last Update Date : Mar 26. 2018
Moisture Warning

Your Galaxy Smartphone supports water and dust-resistance of IP68 level.

 

IP68 rating means complete protection from dust ingress,  and temporary immersion in up  to 1.5m of freshwater for up to 30 minutes.

But, if you charge the device while wet after the USB port is exposed to liquid, there is a risk of short circuit which may damage your phone.

To prevent this, your phone may stop charging properly when the USB charging port is wet by humidity, moisture or water and displays the caution notification text and water recognition icon on both notification panel and AOD screen.

 

If this warning appears, dry the device thoroughly before use.
Keep the phone in a well ventilated place. Additionally for faster drying, you may hold the phone while the speaker of device is facing down and shake the phone smoothly a few times.

If you are still having trouble after trying these tips, please contact a Samsung Service Centre.

 

Please note that not all Samsung Galaxy Smartphones support water and dust resistance.

Please see your user manual if you are unsure

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