My mobile phone is not charging. What should i do?

Last Update Date : Sep 11. 2019

Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information

If your mobile device is not charging properly, please try the below steps:  

1 Check the charger has been plugged into the device correctly.
2 Check the charging cable is plugged into a working power point.
3 If you have a spare charger, Try to charge the device with a different charger.

If the charging cable is not working check out Charger is not working. What should I do? 

If the issue persists or for all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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